Easy and efficient product
June 13, 2019

Easy and efficient product

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Phonexa

This product is being used across the organization and has easy and efficient capabilities, making your job much better. Its reporting feature is a favorite to use and allows you to have different views dependent on what you're looking for. For any issues that may come up, they have quick troubleshooting options with easy-to-use ticket creators that have a fast turnaround.
  • Trouble shoots any technical issues that you may come in contact with.
  • Has made it user friendly for even those who are not too computer savvy.
  • Reporting feature has multiple view options dependent on what you're looking for.
  • Faster response times using the system when doing multiple things at one time.
  • So many features are available on this platform that it may take a little time to learn everything.
  • Overall, it has given peace of mind since not having any serious issues with it.
  • The platform's reporting and analytical features make optimizing calls a much easier and effective process, thus having a more positive outcome in performance.
Great when hiring new employees and you need to train them. Easy and fast to click through reporting and other features. There are also explanations or details to understand certain functions, available by hovering over the item.