Item: Pipefy
Rating: 2
Author: Lindsey Sullivan

Overall Satisfaction with Pipefy

Use Cases and Deployment Scope

We use Pipefy to organize our voiceover submissions.

Pros and Cons

Pros

Organization
clean
easy product

Cons

Notifying when someone emails us. There used to be a notification of how many people wrote in. With the new update that is no longer and it is really easy to miss notifications
they need better communications to customers. One day there was a new update that was so completely different. It messed a lot of things up for us. We've been trying to find another platform to use because of the issues with their notifications.

Alternatives Considered

We have not looked into other products as of yet

Key Insights

Do you think Pipefy delivers good value for the price?

Not sure

Are you happy with Pipefy's feature set?

Did Pipefy live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Pipefy go as expected?

I wasn't involved with the implementation phase

Would you buy Pipefy again?

New updates that we were not aware of really hindered us from doing right by our clients. We now are not notified clearly about notifications that come through which makes it easy to overlook customer reach outs.

Comments

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Notifications need work