Solid Product, You Get What You Give
March 06, 2015

Solid Product, You Get What You Give

Jason Roth | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

9 and 10

Modules Used

  • Portfolio and Resource Management (formerly Planview Enterprise)

Overall Satisfaction with Planview Enterprise

Planview Enterprise was a primary tool used at my former employer to manage projects. The PMO was the business owner of the application, and Planview Enterprise was the project management solution for the entire IT organization. The PPM module was used to plan/track project timelines, and piloted to manage resources/FTEs. In addition the FPM module was used to manage/track project finances.
  • User interface - The GUI is well designed, and the user experience is fairly well optimized.
  • Dashboards - Nice/useful dashboards are a strength, although the data foundation has to be there.
  • Customer Support - Planview's support is good relative to many software vendors. The premium support level they offer leads to exceptional service.
  • Reporting - Out of the box reporting is very limited. To get high quality reports requires significant data mart work/customization. The availability of internal Business Intelligence resources will help mitigate this issue significantly.
  • Technical Documentation - Planview seems to push customers away from building out their own infrastructure and installing the software/upgrades. This is because the preferred method appears to be Planview hosted, or Planview built/installed onsite. In light of this, the technical documentation is not comprehensive enough to make the self install option very efficient.
  • Planview time tracking provided increased visibility into resource utilization, which allowed management to increase employee efficiency.
I had less experience with the HP product, but found Planview to be a much more user friendly application. My somewhat brief exposure to HP left me thinking that Planview was a more mature software in the EPM space. In supporting an area of approximately 125 users, I seemed to run into more software issues with HP.
Planview is very customizable; it is what you make it. I would ask, is my PMO strong/advanced enough to design/build the processes needed to make the tool successful. Do I have competent BI resources that can build/maintain a well design data mart, and use it successfully.

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