Great for review generation. Not so great with customer support.
September 28, 2022

Great for review generation. Not so great with customer support.

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with Podium

I use it as a text messaging platform with our customers. It integrates with our POS system named the Edge and of course we are using it to build our Google reviews. Also, we have began using the campaign feauture and I am very disappointed with it. I know there is a problem with AT&T customers but we should have a lesser charge per month. I have 17k users and the last campaign reached about 1400. The worst of it is that it is always a challenge to get support. We should have a singular person who we can reach when there is an issue.

Pros

  • Builds Google reviews
  • Texting platform that makes communication with customers so much better.
  • Payment system is quite easy to use and the card readers are easy to use

Cons

  • Campaigns. Need explain to user better how to reach ALL of your contacts
  • Need to have better customer support and ease of calling support. Text support is way to slow to respond. A texting service and I refuse to text support.
  • Google reviews
  • Payments
  • Campaigns
  • seeing many new faces because of the increase in Google reviews

Do you think Podium delivers good value for the price?

No

Are you happy with Podium's feature set?

Yes

Did Podium live up to sales and marketing promises?

No

Did implementation of Podium go as expected?

Yes

Would you buy Podium again?

Yes

Excellent for asking for Google reviews.

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