Connect with Power BI Connector for ServiceNow by Alpha Serve
December 13, 2024

Connect with Power BI Connector for ServiceNow by Alpha Serve

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Power BI Connector for ServiceNow by Alpha Serve

We had lot of ServiceNow instance from different applications that needed to be reported based on the priorities and severity. The filter option on the tool was very user friendly and can be easily adopted by any business users and the analyze the ServiceNow instance. Manual work of data export is avoided with this connector.

Pros

  • Advanced Filtering Options
  • Convenient User Interface
  • Different User Roles

Cons

  • Frequency of Data Refresh
  • Pricing
  • Reliable Support
  • Pre-built templates
  • User Interface
  • Cost is the negative impact
Simplicity of the API is easy any developer for the initial API integration and HTTPS for the secure and encryption of the data. Various data applications can be combined for consolidated reporting and exporting capabilities of the report. Added advantage is using the incremental refresh, which only sends the new or changed data.
Integrated user interface similar to ServiceNow along with multiple filtering options and export the report. Different role for administrative task and to view only roles for end users. Incremental refresh helped in load balance by getting only the new or changed data. Consolidated reports for various business applications and HTTPS layer for sending the data.

Do you think Alpha Serve delivers good value for the price?

Yes

Are you happy with Alpha Serve's feature set?

Yes

Did Alpha Serve live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Alpha Serve go as expected?

Yes

Would you buy Alpha Serve again?

Yes

No code and prebuilt templates are very easy and convenient for anyone without programming skills to adopt and use it. User Interface and Role based reporting helps business and application users for their specific reporting needs. For day-to-day activities where only, few reports are needed this tool felt as less appropriate.

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