Meets or exceeds expectations
July 27, 2019

Meets or exceeds expectations

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Proofpoint Email Protection

Our Proofpoint Email Protection is being used agency-wide. It does a great job at categorizing and quarantining SPAM and malicious emails. The easy to use interface allows our Service Desk folks to manage most end-user requests while the rock-solid operations of the appliance allows administrators to 'set and forget' it. We also use it as an SMTP relay for our computer systems to send email through. Our occasional use of their technical support has been exceptional. Usually, it's not to fix an issue but a 'how do you configure it to do this?' They are very helpful and timely. I recommend Proofpoint as a company as well as the Email Protection appliance.
  • Our experience with ProofPoint has been great. They achieve that fine line between false positives and false negatives.
  • The Smart Search feature turns cryptic logs into an easy to search interface that our Service Desk uses to troubleshoot email delivery issues (ie is the issue before the ProofPoint appliance or after with the Exchange environment).
  • It gives us the flexibility to allow a subset of users to receive .zip files while others are quarantined but releasable.
  • I haven't run across any areas that need improving.
  • The positive affect is that we can configure our own rules that meet our business requirements.
  • We were able to replace a deprecated SMTP relay product with the ProofPoint appliance we already owned.
We've been using Proofpoint for 9 years and have not looked at other products because it meets or exceeds our needs/requirements.
The Proofpoint Email Protection appliance is well suited for the front door to your email system. It will protect you from the wild wild web while also protecting you when your user's accounts get compromised and send out SPAM or malicious emails. I don't know how many times it has kept us off the Black Lists.

Proofpoint Email Protection Feature Ratings

Data Loss Protection
Not Rated
Threat Detection
Not Rated
End-to-End Encryption
Not Rated
Management Tools