Pulseway Evaluation
March 16, 2018
Pulseway Evaluation
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Pulseway
As the owner of an IT company - Pulseway is used to support our clients. I receive instant notifications of selected metrics of each of my client's computers allowing me to address problems before my client's even know there is a problem. Virus/malware detection, patch updates, unauthorized log on attempts, programs installed or uninstalled by client - to even the temperature of hard drive and processors. As my clients are located an hour from my office - this saves me considerable time in maintaining their networks.
- Virus detection and removal
- MS updates
- Unauthorized logon attempts
- Drive utilization
- File transfer
- There are a couple of computers that I keep ScreenConnect around for - as I lose connection with Pulseway and have to reestablish with ScreenConnect. I can't seem to get tech support interested in resolving this issue and it cost's me many $$ just to keep ScreenConnect running.
- There is an issue with Webroot, their new endpoint solution. I can't get it to work - again, no help from Pulseway - they ignore my emails.
- Saves me a couple hours of driving on a regular basis
- Easy to deploy MS patches after hours
- Integration with Kaspersky is great - but we are moving away from Kaspersky for the same reasons the US government has
It's not a perfect service - disconnects from clients and I have to use ScreenConnect to reconnect to them.