Great tool, Great price, Great terms.
Use Cases and Deployment Scope
Pulseway was our primary tool for the monitoring and management of clients. We use it to deploy all of our other tools, keep Windows and most major software up to date. We also use it to alert us to things like server outages, failing hardware, drives getting full, and CPU and Memory being exhausted.
Pros
- Keep PC up to date.
- Deploy software and tools.
- Warn of hardware failures.
- Monitor major systems uptime.
Cons
- Scripting could have more features such as storage better use of variables. This was the reason we eventually left thee product.
- Reporting could offer more customization
- Software deployment could be easier to use
- Scripting should offer a opportunity to run when turned on if the device was not available at the scheduled time.
- Remote control tool is adequate, but we actually found Connectwise Control to be so superior we purchased and use that most of the time.
Most Important Features
- Monitoring for issues
- Software deployment
- Inventory of device specs
Return on Investment
- Scripting ended up holding us back, development seemed to stop and when updates came they would have major issues breaking existing features and not fixed for months.
- Preventive maintenance saves technician time.
- Allows us to maintain more PCs with a smaller team then otherwise possible.
Usability
Alternatives Considered
Kaseya BMS, NinjaOne and ConnectWise RMM
Other Software Used
ScreenConnect, Huntress, Vade Secure, Zorus
