TrustRadius
https://media.trustradius.com/product-logos/hX/k0/L4JJAST8FOC4.PNGPulsewayPulseway the best RMM for SMB2019-06-09T04:21:19.970ZPulseway is being used at our company to manage all of our end-user devices. We manage multiple properties spread out over Arizona and other states in the US. Pulseway has been very helpful in automating tasks like running upgrades, backups, and pushing out new software or links to company resources. Pulseway gives us insight into each machine when there is an issue that needs to be resolved. We use the desktop client to support our clients remotely. Pulseway really helps manage hundreds of computers, without the need to leave your desk.,Running windows updates: Pulseway really helps us keep our end-user devices up to date, without the need to handle each device individually.
Sending notifications on our servers really helps with taking care of issues before they cause downtime.
Pulseway's remote desktop client works very well, even over slower internet connections.,It would be nice if they increased their scope of supported third-party apps.
It would be great if they would create an ios app for their ticket system.
If they could possibly build in a location service for tracking devices, that would be helpful.
If they had two-factor authentication, it would be nice.,10,Pulseway has helped with increasing our productivity, by being able to automate a lot of the tasks I have to do.
There is no known negative impact of using Pulseway yet.,,ConnectWise Control (formerly ScreenConnect), Microsoft Office 365, Sophos Intercept XNathan WeberPulseway is a requirement for every system administrator.2018-08-01T23:17:21.702ZPulseway is used in IT by our technicians, administrators and as a dashboard on the big screen in the office. Because of the multi-platform availability we have Pulseway installed on our phones, tablets and computers for keeping tabs on servers in our environment. The server administrators are able to do windows updates, reboot, troubleshoot, read event logs, reset AD passwords, run command line arguments and monitor disk space all from the Pulseway app. We have set up alerts to notify us on over utilized servers, low disk space and even customized alerts if CryptoLocker slips through the cracks and starts attacking a file server. Pulseway allows us to keep tabs on critical events and manage our infrastructure anywhere in the world. It enables administration to happen anywhere and anytime.,Pulseway is convenient and accessible with a well designed and non-cluttered UI.
Support has always been helpful and there is a user forum with an active community to provide additional information.
The amount of features jam packed in one application is astounding.,Remote desktop is great on the PC but no support for the app yet,10,Pulseway has allowed us to address issues proactively and in the event of reactive issues it allows us to respond faster.
Pulseway has saved countless trips back to work to look at a server.,Lansweeper and SolarWinds Server & Application Monitor,OneNote, Microsoft System Center Configuration Manager, Microsoft Office 365Brian HeersinkPulseway: The System Administrator's Best Friend2018-07-31T16:00:09.999ZI use Pulseway to monitor a few systems so that I can keep an eye on processes and disk space usage. I'm also sent email alerts when certain apps start. Only the IT department uses Pulseway. Pulseway allows me to keep a watchful eye on my systems from anywhere that my cell phone works. I can kill processes, run commands, install patches, and even communicate with users.,Pulseway gives you a complete view of your systems, even virtual machines, and hosts in a VMware environment.
It allows me to view the room from the webcam attached to a system.
I can communicate with logged on users in order to troubleshoot problems or warn them of an impending maintenance event.,I would like to be able to connect to the managed system's console if the app's capabilities still don't meet my needs.
I'd like for it to be easier to configure. Some operating systems, Linux for example, are not that easy to setup for disk space management. Windows and Mac are very easy to setup for it.
I'd like to be able to configure process restarts in case of a failure.,10,Problems can be dealt with more rapidly because I have access to systems from anywhere. I don't have to carry a computer with me nor do I have to find a location with potentially non-secure wifi to gain access to my systems.
I can handle 99% of my system admin tasks using Pulseway and never have to touch a system or connect to the console.
Pulseway gives so much control over a system that I don't need to spend extra money on other software to perform management tasks.,,JitBit Help Desk, Spiceworks, iMovieKenneth HessPulseway is super user friendly and reliable!2019-01-08T19:21:00.931ZWe use Pulseway to troubleshoot and access all PCs on our network. It allows me to troubleshoot, and walk other employees through what needs to be done as if I were standing right beside them. It also allows me to control the mouse if I need to show them something and they can watch and follow along.
I also use it to monitor what printers users have access to and to restart their PCs on the weekends when I am pushing updates.,Easily allows me to connect to remote computers.
It is nice that as an admin, I do not have to worry about users Domain Controller Password to get to their PC.,I would like to see a user-friendly mobile app that allows the same capabilities as the web interface and desktop version.,9,It has had a positive impact because it allows me to connect to PCs on our network from anywhere. It allows the user to see the screen as well. The ROI was easily absorbed considering that travel to our remote sites would have been greater.,LogMeIn Pro,Microsoft ExchangeVerified UserPulseway: Keep A Finger On The Pulse Of Your Environment2018-08-02T14:42:49.723ZOur IT team used Pulseway to monitor all servers in our environment across Windows and Linux operating systems. It allowed us to not only administer them remotely, but also monitor their status and receive alerts based on rules set in the program. For example, we would receive alerts when a server was shutting down unexpectedly or if a user was locked out. This allowed us to respond to issues before users noticed.,Intuitive GUI
Integrations with common enterprise deployments, like Active Directory
Wide compatibility with many operating systems,No option for network mapping
Occasionally client on Windows Server will break,8,Greater responsiveness on IT team
Less downtime for business critical systems because issues were surfaced quickly
Easier management of servers (you can run updates on machines and reboot them...from your phone),NagiosVerified UserWell priced RMM system2018-08-02T14:39:44.584ZWe use Pulseway across our entire organisation to service our internal infrastructure as well as our supported clients' infrastructures. It provides us with the ability to remotely monitor and respond to client requests and critical issues in real time, allowing us to focus on what we do best: supporting our clients.,Remote monitoring of both server and end user architechture
Remote access of Windows OS with both CLI and desktop sharing interfaces
Real-time monitoring dashboard (has now become critical to how we operate),Remote access and control of Linux and Mac OS X architecture,10,Overall well priced
Good feature setVerified UserPulseway Evaluation2018-03-16T20:09:55.520ZAs the owner of an IT company - Pulseway is used to support our clients. I receive instant notifications of selected metrics of each of my client's computers allowing me to address problems before my client's even know there is a problem. Virus/malware detection, patch updates, unauthorized log on attempts, programs installed or uninstalled by client - to even the temperature of hard drive and processors. As my clients are located an hour from my office - this saves me considerable time in maintaining their networks.,Virus detection and removal
MS updates
Unauthorized logon attempts
Drive utilization,File transfer
There are a couple of computers that I keep ScreenConnect around for - as I lose connection with Pulseway and have to reestablish with ScreenConnect. I can't seem to get tech support interested in resolving this issue and it cost's me many $$ just to keep ScreenConnect running.
There is an issue with Webroot, their new endpoint solution. I can't get it to work - again, no help from Pulseway - they ignore my emails.,6,Saves me a couple hours of driving on a regular basis
Easy to deploy MS patches after hours
Integration with Kaspersky is great - but we are moving away from Kaspersky for the same reasons the US government has,screenconnect,ConnectWise Control (formerly ScreenConnect)Phillip HarePulseway Server Management2018-01-31T22:40:35.592ZI use, manage, and support a team of engineers and end users using the Pulseway suite of products. The helpdesk ticket management system integrates flawlessly with the Pulseway remote monitoring and alerting system, to enable ourselves to react quickly to problems before they become an issue. Pulseway gives a clear oversize of a problem with an easily accessible set of management tools and great reporting.,Helpdesk Ticket Management
Remote Server Management
Server Monitoring and Alerting
Integration with third-party tools and scripts,Windows updating features could be a little more clear, such as recommended, optional and mandatory updates.
Integration of PSA in to the Pulseway App would be useful for users of both systems, so you can easily switch between the two.
And/or a Pulseway PSA app, rather than the mobile optimised site which doesn't work so well on mobile devices.,10,Simplified management of helpdesk queries made for improved customer satisfaction
Simplicity of reporting on client tickets helped reveal common faults and training requirements
Reduced costs of server management with excellent server monitoring, reporting and the ability to complete real world server management tasks simply,Microsoft Office 365, ConnectWise Control (formerly ScreenConnect)Alex TaylorPulseway - The Heartbeat of our System Monitoring2016-02-25T15:43:31.278ZWe use Pulseway to monitor all mission critical servers that are connected to our client facing and internal infrastructures. It is used by the IT department, which uses its functionality to get a quick, real time glance at our systems. Pulseway's color coding system allows us to get instant feedback on the overall health of our servers.,Real time view of servers and alerting of any issues or resources beyond a specific threshold.
Customization of alerts. Allowing each server to have custom thresholds of resources.
Event viewer monitoring and custom alerting.,Maintenance mode - currently maintenance mode is enabled by individual servers. A way to put an entire group of servers into maintenance mode would be a huge time savings.
Rolling out bulk changes to the monitoring policies. Making a change to a template and it being applied to all servers in the same group.
More colors available for custom alerts.,9,Pulseway has allowed us to see daily patterns in our server infrastructure, which allows us to plan better.
Real time alerts when servers act up so we can respond quicker and resolve problems before it impacts clients.
Custom alerting which has allowed us to make custom login processes and track user errors in the login process.,,Solarwinds Database Performance Analyzer for SQL Server, SolarWinds Log & Event Manager, Solarwinds Storage Resource MonitorChris Short
Windows, Linux, Mac, Windows, Mac, Linux, Other: any Applications using the monitoring API
Pulseway
17 Ratings
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