ConnectWise Control

ConnectWise Control
Formerly ScreenConnect

Top Rated
Score 8.5 out of 10
Top Rated
ConnectWise Control

Overview

What is ConnectWise Control?

ConnectWise Control is a remote support, access, and meeting solution. With ConnectWise Control, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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Recent Reviews

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (583)
    9.5
    95%
  • Over-the-Internet remote session (589)
    9.4
    94%
  • Remote management of servers & workstations (506)
    9.3
    93%
  • File transfer (556)
    8.4
    84%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is ConnectWise Control?

ConnectWise Control is a remote support, access, and meeting solution. With ConnectWise Control, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.connectwise.com/software/co…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.3Avg 8.3
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Product Details

What is ConnectWise Control?

ConnectWise Control, formerly ScreenConnect, is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings. The vendor’s value proposition is that their solution is fast, reliable and includes the same features as competing remote control solutions.

ConnectWise Control Screenshots

Screenshot of The guest page, where end-users enter a code to join a session with a technicianScreenshot of Connecting from a Windows machine to a macOS machineScreenshot of The Extension Marketplace, where administrators can install and configure new features and integrationsScreenshot of The Access view of the Host page, where a technician can connect to unattended machinesScreenshot of The toolbox menu, which allows technicians to store and run executables, scripts, and other frequently-used filesScreenshot of Run a command directly from the Host page without connecting to the machineScreenshot of Run small scripts and other tools on a remote device from your personal or shared toolbox.Screenshot of ConnectWise Control supports Linux distributions.

ConnectWise Control Video

ConnectWise Control Integrations

ConnectWise Control Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Frequently Asked Questions

ConnectWise Control is a remote support, access, and meeting solution. With ConnectWise Control, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise Control.

Reviewers rate Screen sharing highest, with a score of 9.5.

The most common users of ConnectWise Control are from Small Businesses (1-50 employees).
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Comparisons

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Reviews

(1-25 of 613)
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Score 10 out of 10
Vetted Review
Verified User
We use ConnectWise Control to remote into client PCs and service customers as part of our MSP.
  • Allows easy and quick remote access
  • Easy to see other techs connected
  • Provides a free option for home users
  • Would be nice to support mobile devices like Bomgar does
  • Occasional screen blanking issues
It is a well suited product to replace LogMeIn at a more affordable cost.
August 22, 2022

CW review

Richard Chase | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Just one person. It was used to connect to remote monitoring tool and also for the integration of xerox managed print and service agreements.
  • Easy to use interface
  • Price is acceptable, average among providers
  • Integrates with a number of solutions. Lots of customization available
  • Support is top notch from service and sales
  • Could not integrate with Xerox canada
  • Sometimes sales was slow to respond
  • Rmm tool is complicated
It is well suited to large Managed IT Services organizations that are managing clients with fifty plus users. It is ideal for those who are adept at computers and software and programming due to the limitless customization possibilities. It is not well suited for small companies, or companies managing small companies, unless there is a safe volume.
Score 10 out of 10
Vetted Review
Verified User
We often need to create an ad-hoc session with a device that is not under our management. Connectwise Control [(formerly ScreenConnect)] gives us a robust resource to control the device, navigate anywhere we need, execute various commands, and engage in an on-screen chat with the client. The session is very simple to create and very user-friendly to initiate.
  • The ability to execute commands from the Control console is very effective.
  • Sessions have settings to reduce the resolution for times when bandwidth is at a premium. You can manually reduce the data for the session this way.
  • A URL and a 5 digit access code are all that are need to initiate a session for an end user. It is very user-friendly.
  • When initiating a session, an end user needs approve the download of the agent, approve User Account Control access, and to click to open the client. A streamlined process would be preferred.
  • The technician must click a box at the top of the interface to chat with end-user. This would be better as a constant sidecar to the interface screen.
  • The tools for the session are all at the top of the interface. It would be better if they were at the bottom like a taskbar.
We often need to create an ad-hoc session with a device that is not under our management. We find ourselves doing this more than ever in the COVID world. Many people are working from home on personal machines with their employer, our client's permission and we are facilitating more support for these personal machines. Connectwise Control [(formerly ScreenConnect)] gives us a robust resource to control the device, navigate anywhere we need, execute various commands, and engage in an on-screen chat with the client. The session is very simple to create and very user-friendly to initiate. We do not recommend it for Android, Apple, or Chromebook applications. There is little to no support for these platforms.
Support is available and good but is slow at times. Our only disappointment with the product is that support can sometimes take a day or two to get back to you. That speed does not scale for fast paces MSPs that are a 24x7 operation. Support is not frequently needed but is a frustration when it is.
  • no training
No
Score 8 out of 10
Vetted Review
Verified User
ConnectWise Control is used as a secondary remote control product in addition to our main RMM tool in our company. The product is used across our entire company. The product allows us to quickly and easily remote control client devices very reliably. The product simply works with little hassle. In addition to providing remote control capabilities, the remote command line tools allow us to troubleshoot the installation of our primary RMM tool without interrupting users, when needed. The "support" option also allows us to quickly and easily start remote control sessions to systems that don't already have the agent software installed.
  • Remote Control sessions start quickly.
  • Agent installations are lightweight and quick to complete.
  • On premise server updates are very quick to complete, typically in less than 10 minutes.
  • Ad hoc support sessions are intuitive and easy to start.
  • With all ConnectWise products, support is lacking.
  • File transfers cannot be completed without starting a remote control session.
  • On-premise server updates must be completed very frequently.
ConnectWise Control is most appropriate for skilled IT departments that do not require much support from the software vendor. The product is very helpful in supplementing a primary RMM tool that is used to managed client devices. The on-premise installation is helpful for those who like more control over their systems.
Unfortunately, support is the one area where ConnectWise Control is severely lacking. Since the ConnectWise company was sold a few years ago and staffing has been reduced, there is a noticeable decline in the quality of support we receive for the product. The folks that answer questions seem to simply search the product documentation and provide answers we have already tried. In almost every case, we end up figuring how to fix the product ourselves.
Score 8 out of 10
Vetted Review
Verified User
We use ConnectWise to remote control other employees computer for troubleshooting purposes.
  • lag free remote control of users computers
  • communicating with users during remote control session
  • file transfers during remote sessions
  • the remote control task bar bugs out more than it should
  • when doing a remote session from the support tab, only some times it prompts for adminstrator access when this access is needed. most of the time it just just black screen when UAC input is required.
  • it does not scale well when more than 2 monitors are involved in a remote session
All around good tool for remote control sessions in support scenarios
Never had to use support one single time. Can not give a rating, but that in and of itself speaks volumes. A product that doesn't need support is a product I support.
Score 10 out of 10
Vetted Review
Verified User
Our IT Department uses ConnectWise Control to view our employee's computers across our entire organization. "In the world of Covid...", many of our employees still work from home, and having an easy way for them to connect into a support session is paramount. Our previous remote support solutions were a lot more clunky and took a larger footprint, and that makes a big difference with an abundance of legacy (ahem, OLD) PC we have out there.
  • Small download and CPU/Memory footprint makes ConnectWise Control stand out.
  • You do NOT need to use the rest of the ConnectWise suite of products to use ConnectWise Control
  • There are a lot of very smart options that make the program easy to use for IT, support professionals.
  • Honestly, there's not much criticism I can throw at ConnectWise Control.
  • They update their client a lot, so seeing that your client is out of date often can be off-putting... but a super minor issue because they're ACTUALLY updating things!
The obvious use for ConnectWise Control is to provide a reliable remote control session to user's PCs. We also use it as a remote desktop to access our servers. Each remote desktop you have access to a shared toolbox of common programs which is very helpful. You can see more than one screen at a time, which sounds like a dumb feature however there are a lot of programs where you can only view one screen or only one screen at a time.
I haven't had to call into their support yet, so I'm looking at that as a positive thing. Their documentation is great and they actually update their software. If you're looking for something that will take care of itself, you can hook yourself into the cloud instance of ConnectWise Control which auto-maintains itself.
Score 9 out of 10
Vetted Review
Verified User
Since the pandemic hit, ConnectWise Control (formerly ScreenConnect) is used to remote control other employees' computers for troubleshooting purposes. It helps in controlling remote systems fast and easily.
  • Quick and robust connections
  • Sharing of mic and camera with remote user
  • Secure enough
  • Updating the software isn't always smooth
  • Hosted version--no recording option available
ConnectWise Control (formerly ScreenConnect) works very well for having unattended access to systems. It would be nice to have more users though, but the price is a huge factor, as it can turn out to be expensive.
Never had to deal with the support.
Score 5 out of 10
Vetted Review
Verified User
We use ConnectWise Control as part of the ConnectWise, an MSP, across the whole organization. Primarily, it was used in the managed service department and IT for asset management, automation and remote desktop assistance e.g. patch assistance and monitoring. It was useful to have a complete packaged system without the need to work with lots of different software to reach our goals.
  • Faster than competition
  • Remote control app was ahead of competition
  • Ability to connect to unattended computers
  • Ability to have more than 1 support user log into a computer at one time
  • Training was difficult
  • Software crashes
  • Support take too long
ConnectWise Control was a love and hate relationship. It's the giant in MSP software so you must consider it if you are a fairly sizeable company with over a few thousand seats. I would not recommend it for a small business as it will be too much.

ConnectWise packages, individually, rarely are not the best in that sector but it's just the fact that everything is in one place.
If there was an issue, it would take a long time before it was resolved. Even big issues that would affect a lot of their customers e.g. chrome issues. I feel like this is the same across all ConnectWise products however and something you get used to.
Sam Livermore, MCP, iTIL | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use ConnectWise Control as our remote solution for external and internal employees. The ability to maintain security, provide UAC credentials and provide a great user experience is what makes this product such a great tool. The configuration was easy, and once setup, you don't have to touch it at all. User administration is easy, and provides different levels of access.
  • Easy to use for end users
  • Flexibility of connection type: CODE, Email, etc.
  • Stable application, no issues after 6 years
  • UI is a little outdated
  • Provide automatic connection without user intervention
  • Better branding options
We have been using ConnectWise support for quite a while, and the ability to provide administrator credentials solved a security risk we had with remote users being local administrators of their computer. This feature allowed us to lock down the computer, close the security hole and increase our security posture of the company in relation to remote workforce.
I have only needed to contact their support a few times, and every time they were knowledgeable, friendly and quick to offer a solution. The response was quick and we were always able to get the issue resolved. For having this app for so long, and only needing to call them a few times, tells a lot on how stable the application really is.
Score 9 out of 10
Vetted Review
Reseller
IT Support love Connectwise Control as it provides fast remote support options for technicians and allows for various common tools, granular permissions, and quality control.
  • Remote support
  • Speed of access
  • Quality remote session
  • UI
  • Legacy contract support
MSP's looking for a robust solution.
Seem to be able to resolve any issues that occur.
Cameron Rainey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
ConnectWise Control is what we use to remote into our entire client bases PCs. Its used by the entire organization and is the primary tool we use to help troubleshoot our customers issues.
  • Quick remote connections
  • High uptime when connected to clients
  • File movement from our machines to theirs
  • Update the UI for an easier experience
  • Give access to background command prompt once logged into the PC
  • Easier monitor navigation
Perfect for when you have it installed and need to remote into a PC and troubleshoot an issue. It hasn't worked quite as well when its not already installed and people have to try and install it from our website. That has caused a lot of issues for us, but we eventually get it working.
Anytime we have opened a ticket we have always gotten quick help.
Score 10 out of 10
Vetted Review
Verified User
We use ConnectWise Control (formerly ScreenConnect) to manage remote and control our unattended systems so that we can perform maintenance, support, and even installation. Once connected, we have access to the entire system, but since it does not need any special port forwarding, firewall settings, or other complicated configurations to make it work, we find it a nice solution.
  • Connects to remote unattended computers
  • Allows sound and microphone to be mapped to the technician's computer
  • Scales the screen well
  • A little bit of a bandwidth hog
  • More granularity in permissions for different users
  • Some problems connecting if the network was down when computer restarts
It is a great solution for accessing unattended computers that need remote support and maintenance. It allows us to run scripts on groups of computers and also supports control-alt-delete when needed. The software is especially useful when supporting Linux and Windows (probably Macs also) because it works equally as well for both platforms. In situations where you aren't supporting remote computers, it may make sense to use a different solution that has a few more features (like AD integration).
The software does exactly what we need it to do. I haven't used any other product that is as easy to install and can support remote unattended computers. It allows us to transfer files, run scripts, and make sure these computers are patched.
Ian Hansen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
As a managed IT services provider, we use ConnectWise Control for our remote access needs and to remotely support our clients. Primarily it's used by our service team and its features and functionality have greatly assisted us to accelerate the support of our clients. It's been a very good investment for the company.
  • Image Quality
  • Multiscreen Functionality
  • Security/2-Factor Authentication
  • Groups and Filtering
  • File Transfer
  • The logic needed for the filters is a bit confusing. Extra use documentation would be nice.
  • The security settings under account creation is a little old and counterintuitive.
  • Support documentation seems like it could use more depth.
ConnectWise Control is good for IT support organizations that want to quickly and securely provide remote access ability to workstations. For remote access into a work PC, its doesn't have good passthrough printer support as much as programs like GoToMyPC, Splashtop or LogMeIn. Overall for an MSP it's a good solution.
ConnectWise support has done well in providing us the support we need to maintain and update our ScreenConnect server. They have remoted in when needed and made sure we had what we needed.
Score 9 out of 10
Vetted Review
Verified User
ConnectWise Control was implemented and use by our customer service dept. as a major tool for our technician working to support our customer. However, since the pandemic, we re-implement the software to also support our engineers working from home and connect to their equipment.
  • Share screen, files, chats between users
  • Easy and automatics agent deployment
  • Reconnection if the session reboot
  • Assigned station to specific user
  • Allow access to PC console session
  • Secure access with 2 factors authentication
  • Single pane of glass for administrative
  • Agent backward version is not support
  • Did not have single sign on to assign desktop
  • User profile and Active Directory GPO imbedded would be nice
As a share screen software, ConnectWise is well suited for using in customer support and helpdesk area. It is also useful when access to administrative console session. With agent pre-installation, it provide a way for user to remote access their PC and equipment. Specially very helpful to engineer when working remotely and need reboot their remote PC or devices.
We [rarely] call the technical support but their response is reasonable. Usually, we have the response back within hour. The technician seem know their base. If issue can not be solved quickly, ticket will be escalate to different support level. Patches and security update also notify regularly. We usually don't run all the update if that does not cover for any security issue or bug that need to fix.
Adam Friedli | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
At the time in my previous job, [ConnectWise Control (formerly ScreenConnect)] was used across the entire organization. It was used along with Automate to remote into machines. I have also used it heavily to support people outside of work. It is very versatile and has extremely quick and reliable connections. Fast connections that don't drop are very important when supporting people, and Control doesn't disappoint.
  • The interface is easy to use and makes sense. It's easy to understand how to organize a large number of machines involving multiple clients. But, it's also applicable for smaller set of machines too.
  • The connection speed is very quick. I've used solutions in the past that take a variable amount of time to connect, or they just take a long time every time. Control is quick every time. It doesn't get in the way of being able to support the machines on the other end.
  • The connections are reliable. I haven't experienced random disconnects throughout hundreds of instances. It was a breath of fresh air coming from the previous solution we used. I consider Control a gold standard for what a great remote connection solution can be.
  • I recall the integration with Automate was pretty good. However, I ran into some issues trying to fix a connection issue back to the Control environment. I felt the interface for working with they integration connection could be easier to work with.
  • There should other recovery options if the multi-factor method is lost or breaks. As long as you have multiple admin accounts, this shouldn't be an issue. And I believe support can help with recovery as well. I just know most services let you use a recovery phone or email to get around that. Maybe this has been changed or I missed something as well.
I feel [ConnectWise Control (formerly ScreenConnect)] works on all sizes of implementations. I've used it with about 1000 endpoints and I've even used it for managing a couple family machines to make remote support easier. It works super well and does exactly what you want it to. It has not disappointed me at all and I'd recommend it to any employers I work for as well.
Every time we contacted support, the experience was great and they were very helpful. Sometimes, the wait times were longer. This was unfortunate, but submitting tickets always worked for things that weren't as immediate. We just queued in chat support and worked on other items while we waited. The quality of support was never an issue though.
Evan Kent | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
It is a very robust piece of software that allows remote connection for support. It does not require a lot of network speed for a decent connection which is nice. It also appears to work well on Mac's and PC's. The ease of connection also makes supporting non technical users easier
  • Connects easily
  • Low Internet speeds on both sides still allow great connection
  • Secure Connection when working
  • Multiple OS supported
  • It doesn't appear to work with Chrome OS
  • No iOS support
  • No Android Support
It is best suited for assisting remote users whose computer are not able to access in person. Due to it requiring a low bandwidth connection and still working well and securely it helps in these situations. It also can be setup for remote connections with out having to have a user present allowing you to work on issues on servers or when the client is not available to connect you.
I am not involved in this portion
Score 9 out of 10
Vetted Review
Verified User
We used it to remotely assist and troubleshoot user issues. It allowed us to shorten the response time to the issue.
  • The Remote Terminal feature was amazing, it gave us the ability to remotely run scripts and find info we needed without interrupting the user.
  • The responsiveness of the remote console is quick and helps in troubleshooting.
  • Deployment on Mac and Linux works, but it is not as fluid and easily done as Windows.
Whenever you need remote access to users' computers for troubleshooting / help desk support, ConnectWise Control is a great contender.
Their support team has always been very responsive and easy to work with.
Sudhashen Naicker | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Three years into my startup business and using Screenconnect. Though my RMM tool has another way of connecting it is not as robust as Screenconnect. If all else fails, I use Screenconnect to provide remote support. It is also useful for new and prospective clients who have not been added to my RMM platform. Screenconnect is significantly better than the competition, however their support leaves a lot to be desired.
  • No fuss - just works
  • Easy access
  • East setup of sessions
  • Security
  • I always seem to have an issue with upgrading - its not smooth. Eventually resolves itself
  • Chrome client was reported in January. Only fixed in May - about 3,5 months! Really Connectwise?
[It's well suited for a] one-man operation where you need a tool that just works. I can't think of less appropriate [scenario] for a remote support tool. I have a remote support tool on my RMM which can be a bit finicky at times. ConnectWise Control just works - even on iffy bandwidth.
Shocking response to ChromeOS app stopped working after January 2020 update. Case logged and followed up exhaustively - ignored, false promises to contact back and general disinterest. Only resolved in May 2020 - this speaks for itself.
Score 10 out of 10
Vetted Review
Verified User
We use ConnectWise Control to provide remote IT support to our clients. With our regular clients, we have it set up so their computers are always connected and always accessible for remote support. For other clients, we use the function that allows them to temporarily connect their computers for the duration of a service call. Using ConnectWise Control makes it easy for us to provide service to our clients without having to make a trip to their site. We can do things off-hours, when clients are not using their computers, thus limiting disruption to their workday. We can also help clients promptly, rather than having them wait until someone can make a visit to their offices. It also saves us a lot of time and expense by reducing the need to travel to clients' sites.
  • Provides reliable, secure connection to control remote computers.
  • Allows for both "permanent" connections for regular clients, as well as short-term, on-demand connections for one-off clients.
  • It's a very affordable solution for a small IT support business like mine.
  • While ConnectWise Control has an app to allow me to use it from my Android phone, the app is somewhat difficult to use. Part of the problem is just that it's not easy to control a desktop computer from a small phone screen. There is certainly room for improvement here.
ConnectWise Control is well suited for any IT support company that needs to remotely control computers. It is an excellent tool for this purpose. It could potentially be used by a person who needs to remotely control a computer, but it's probably not so well suited for something like that.
Daren Anderson, MSIS | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
ScreenConnect is being used across our whole organization. It works great for those out of the area customers as well as others that can be helped without an onsite visit.
  • Very easy to use compared to other packages
  • Can be used on a variety of platforms
  • Setup is very easy
  • Just keep the costs down for users
I think it is well suited for just about any organization that wants access to other systems.
Score 10 out of 10
Vetted Review
Verified User
We use ConnectWise Control across the whole organization to support external clients.
  • Remote Control
  • File Transfer
  • Running remote commands
  • n/a
ConnectWise Control (ScreenConnect) is the best remote software on the market. We use it to resolve customer issues daily. This software prevents the need to send a tech on-site as it allows for so many different functions. Do not waste your money on another remote control software. From remote commands, file transfer etc, screen connect is by far the best.
Score 9 out of 10
Vetted Review
Verified User
We use ConnectWise Control to support users on and off the company network, at trade events and at home for troubleshooting issues, for general set up, and for adding software and devices to machines. We use it for any other action that requires us to interact with a user account and not RDP in over them, such as setting up drives and changing printer settings.
  • Access is through a small app that can be pre-installed on company machines, so the user does not need to interact at all other than to request support in the first place. The ability to connect without requiring user input is huge.
  • Connecting to a machine for the first time when you do not have access installed is a simple process and the easiest one I've found so far for users to do.
  • I can see UAC prompts.
  • Organizing connected machines is very easy.
  • Removing decommissioned machines could be more intuitive.
  • Settings per organizational unit would be good too. If they are there I still need to find them.
  • The ability to choose different color schemes.
It's the easiest support option I've ever found for users to deal with. The messaging is great and it's low-resource.
Marc Bressman | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
We currently use ConnectWise Control / ScreenConnect to provide remote support to our local and global clients.
  • Multiple uses (support, meetings, remote access)
  • Support from developers has become very problematic and poor since they were acquired by ConnectWise.
  • Numerous issues with more recent versions of products (and updating to more recent versions) - ever since the ConnectWise acquisition (with not many useful features in more recent versions).
Frankly I wouldn't recommend this product to anyone any longer. It was a great product years ago when it was owned and supported by ScreenConnect, but since it has been acquired by ConnectWise everything has gone downhill. Their support is not great, the product has a lot of flaws and half of them don't get addressed even after reporting them, they are continually changing for things (mostly change for change's sake and probably to justify continuing to sell the product at a much higher cost without offering anything additionally useful), they have a real problem with timely communication that can cause a lot of issues, and in general there are just better solutions out there at a fraction of the cost.
Score 10 out of 10
Vetted Review
Verified User
I use it whenever a client needs help with anything. I find this the best solution for remote support.
  • The feature to use a pencil is great.
  • If my client has 2 screens I can see both.
If you need an option to lock the other user it is great. It is also very good to be able to log in without having the other person sitting at his computer.
Score 9 out of 10
Vetted Review
Verified User
We have been using ConnectWise for many years now to help support desktop users and administer servers both on-site and off.

We build various applications that support the operations of our business and with ConnectWise when something isn't behaving we are able to view remotely what a user is doing, control inputs, share files and communicate through the included message system. There's even an app that I have had to use on Android a couple of times which was pretty easy to use. There have also been a few times where, in the case of servers, I have been able to connect where RDP hasn't.
  • Screen sharing is particularly good, even with multi-monitor systems where you can see all screens scaled or choose a specific screen to look at.
  • Messaging is built in so you communicate with an end-user quite easily when needed.
  • The connections tend to be pretty robust and seem to work well over low bandwidth, we have a few offices in India and sometimes the connection between India and UK can be a little poor but that doesn't present an issue for ConnectWise.
  • Clipboard sharing can be a little hit and miss, though there is an additional file-sharing function.
Things it does well:
  1. Low bandwidth connections.
  2. Multi-screen support.
  3. Communication (messaging) end-users.
  4. Screen scaling when viewing a remote session windowed.
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