Replaced LogMeIn with Connectwise Control
We use ConnectWise Control to remote into client PCs and service customers as part of our MSP.
ConnectWise ControlFormerly ScreenConnect
Top Rated
ConnectWise Control
Top Rated
ConnectWise Control
Overview
What is ConnectWise Control?
ConnectWise Control is a remote support, access, and meeting solution. With ConnectWise Control, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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Top Rated
2022
Most Loved
2022
Popular Features
View all 14 features- Screen sharing (583)9.595%
- Over-the-Internet remote session (589)9.494%
- Remote management of servers & workstations (506)9.393%
- File transfer (556)8.484%
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Pricing
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What is ConnectWise Control?
ConnectWise Control is a remote support, access, and meeting solution. With ConnectWise Control, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.connectwise.com/software/co…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Alternatives Pricing
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TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
What is Wayk Bastion (Discontinued)?
Wayk Bastion is a self-hosted remote access management server for machines running Wayk Agent. All remote desktop connections made by technicians using Wayk Client are authorized and monitored with corresponding session audit trails. Allowing remote access is one thing, but keep track of who…
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Product Details
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- FAQs
What is ConnectWise Control?
ConnectWise Control, formerly ScreenConnect, is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings. The vendor’s value proposition is that their solution is fast, reliable and includes the same features as competing remote control solutions.
ConnectWise Control Screenshots
ConnectWise Control Video
ConnectWise Control Integrations
ConnectWise Control Competitors
ConnectWise Control Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
ConnectWise Control is a remote support, access, and meeting solution. With ConnectWise Control, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise Control.
Reviewers rate Screen sharing highest, with a score of 9.5.
The most common users of ConnectWise Control are from Small Businesses (1-50 employees).
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Reviews and Ratings
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October 06, 2022
Replaced LogMeIn with Connectwise Control
We use ConnectWise Control to remote into client PCs and service customers as part of our MSP.
- Allows easy and quick remote access
- Easy to see other techs connected
- Provides a free option for home users
- Would be nice to support mobile devices like Bomgar does
- Occasional screen blanking issues
August 22, 2022
CW review
Just one person. It was used to connect to remote monitoring tool and also for the integration of xerox managed print and service agreements.
- Easy to use interface
- Price is acceptable, average among providers
- Integrates with a number of solutions. Lots of customization available
- Support is top notch from service and sales
- Could not integrate with Xerox canada
- Sometimes sales was slow to respond
- Rmm tool is complicated
July 23, 2021
ConnectWise Control Puts You in the Driver's Seat
We often need to create an ad-hoc session with a device that is not under our management. Connectwise Control [(formerly ScreenConnect)] gives us a robust resource to control the device, navigate anywhere we need, execute various commands, and engage in an on-screen chat with the client. The session is very simple to create and very user-friendly to initiate.
- The ability to execute commands from the Control console is very effective.
- Sessions have settings to reduce the resolution for times when bandwidth is at a premium. You can manually reduce the data for the session this way.
- A URL and a 5 digit access code are all that are need to initiate a session for an end user. It is very user-friendly.
- When initiating a session, an end user needs approve the download of the agent, approve User Account Control access, and to click to open the client. A streamlined process would be preferred.
- The technician must click a box at the top of the interface to chat with end-user. This would be better as a constant sidecar to the interface screen.
- The tools for the session are all at the top of the interface. It would be better if they were at the bottom like a taskbar.
- no training
No
ConnectWise Control is used as a secondary remote control product in addition to our main RMM tool in our company. The product is used across our entire company. The product allows us to quickly and easily remote control client devices very reliably. The product simply works with little hassle. In addition to providing remote control capabilities, the remote command line tools allow us to troubleshoot the installation of our primary RMM tool without interrupting users, when needed. The "support" option also allows us to quickly and easily start remote control sessions to systems that don't already have the agent software installed.
- Remote Control sessions start quickly.
- Agent installations are lightweight and quick to complete.
- On premise server updates are very quick to complete, typically in less than 10 minutes.
- Ad hoc support sessions are intuitive and easy to start.
- With all ConnectWise products, support is lacking.
- File transfers cannot be completed without starting a remote control session.
- On-premise server updates must be completed very frequently.
We use ConnectWise to remote control other employees computer for troubleshooting purposes.
- lag free remote control of users computers
- communicating with users during remote control session
- file transfers during remote sessions
- the remote control task bar bugs out more than it should
- when doing a remote session from the support tab, only some times it prompts for adminstrator access when this access is needed. most of the time it just just black screen when UAC input is required.
- it does not scale well when more than 2 monitors are involved in a remote session
Our IT Department uses ConnectWise Control to view our employee's computers across our entire organization. "In the world of Covid...", many of our employees still work from home, and having an easy way for them to connect into a support session is paramount. Our previous remote support solutions were a lot more clunky and took a larger footprint, and that makes a big difference with an abundance of legacy (ahem, OLD) PC we have out there.
- Small download and CPU/Memory footprint makes ConnectWise Control stand out.
- You do NOT need to use the rest of the ConnectWise suite of products to use ConnectWise Control
- There are a lot of very smart options that make the program easy to use for IT, support professionals.
- Honestly, there's not much criticism I can throw at ConnectWise Control.
- They update their client a lot, so seeing that your client is out of date often can be off-putting... but a super minor issue because they're ACTUALLY updating things!
July 04, 2021
Affordable remote control software!
Since the pandemic hit, ConnectWise Control (formerly ScreenConnect) is used to remote control other employees' computers for troubleshooting purposes. It helps in controlling remote systems fast and easily.
- Quick and robust connections
- Sharing of mic and camera with remote user
- Secure enough
- Updating the software isn't always smooth
- Hosted version--no recording option available
June 25, 2021
ConnectWise Control - is it wise to use?
We use ConnectWise Control as part of the ConnectWise, an MSP, across the whole organization. Primarily, it was used in the managed service department and IT for asset management, automation and remote desktop assistance e.g. patch assistance and monitoring. It was useful to have a complete packaged system without the need to work with lots of different software to reach our goals.
- Faster than competition
- Remote control app was ahead of competition
- Ability to connect to unattended computers
- Ability to have more than 1 support user log into a computer at one time
- Training was difficult
- Software crashes
- Support take too long
May 03, 2021
Great tool for Supporting a remote workforce!
We use ConnectWise Control as our remote solution for external and internal employees. The ability to maintain security, provide UAC credentials and provide a great user experience is what makes this product such a great tool. The configuration was easy, and once setup, you don't have to touch it at all. User administration is easy, and provides different levels of access.
- Easy to use for end users
- Flexibility of connection type: CODE, Email, etc.
- Stable application, no issues after 6 years
- UI is a little outdated
- Provide automatic connection without user intervention
- Better branding options
April 26, 2021
Easy to use and reliable
IT Support love Connectwise Control as it provides fast remote support options for technicians and allows for various common tools, granular permissions, and quality control.
- Remote support
- Speed of access
- Quality remote session
- UI
- Legacy contract support
April 16, 2021
ConnectWise Control Helps Our Business Succeed.
ConnectWise Control is what we use to remote into our entire client bases PCs. Its used by the entire organization and is the primary tool we use to help troubleshoot our customers issues.
- Quick remote connections
- High uptime when connected to clients
- File movement from our machines to theirs
- Update the UI for an easier experience
- Give access to background command prompt once logged into the PC
- Easier monitor navigation
April 16, 2021
ConnectWise Control works really well for us.
We use ConnectWise Control (formerly ScreenConnect) to manage remote and control our unattended systems so that we can perform maintenance, support, and even installation. Once connected, we have access to the entire system, but since it does not need any special port forwarding, firewall settings, or other complicated configurations to make it work, we find it a nice solution.
- Connects to remote unattended computers
- Allows sound and microphone to be mapped to the technician's computer
- Scales the screen well
- A little bit of a bandwidth hog
- More granularity in permissions for different users
- Some problems connecting if the network was down when computer restarts
April 16, 2021
A Great Solution for MSPs
As a managed IT services provider, we use ConnectWise Control for our remote access needs and to remotely support our clients. Primarily it's used by our service team and its features and functionality have greatly assisted us to accelerate the support of our clients. It's been a very good investment for the company.
- Image Quality
- Multiscreen Functionality
- Security/2-Factor Authentication
- Groups and Filtering
- File Transfer
- The logic needed for the filters is a bit confusing. Extra use documentation would be nice.
- The security settings under account creation is a little old and counterintuitive.
- Support documentation seems like it could use more depth.
April 14, 2021
ConnectWise Application Review
ConnectWise Control was implemented and use by our customer service dept. as a major tool for our technician working to support our customer. However, since the pandemic, we re-implement the software to also support our engineers working from home and connect to their equipment.
- Share screen, files, chats between users
- Easy and automatics agent deployment
- Reconnection if the session reboot
- Assigned station to specific user
- Allow access to PC console session
- Secure access with 2 factors authentication
- Single pane of glass for administrative
- Agent backward version is not support
- Did not have single sign on to assign desktop
- User profile and Active Directory GPO imbedded would be nice
April 14, 2021
A Fast and Highly Reliable Remote Control Solution
At the time in my previous job, [ConnectWise Control (formerly ScreenConnect)] was used across the entire organization. It was used along with Automate to remote into machines. I have also used it heavily to support people outside of work. It is very versatile and has extremely quick and reliable connections. Fast connections that don't drop are very important when supporting people, and Control doesn't disappoint.
- The interface is easy to use and makes sense. It's easy to understand how to organize a large number of machines involving multiple clients. But, it's also applicable for smaller set of machines too.
- The connection speed is very quick. I've used solutions in the past that take a variable amount of time to connect, or they just take a long time every time. Control is quick every time. It doesn't get in the way of being able to support the machines on the other end.
- The connections are reliable. I haven't experienced random disconnects throughout hundreds of instances. It was a breath of fresh air coming from the previous solution we used. I consider Control a gold standard for what a great remote connection solution can be.
- I recall the integration with Automate was pretty good. However, I ran into some issues trying to fix a connection issue back to the Control environment. I felt the interface for working with they integration connection could be easier to work with.
- There should other recovery options if the multi-factor method is lost or breaks. As long as you have multiple admin accounts, this shouldn't be an issue. And I believe support can help with recovery as well. I just know most services let you use a recovery phone or email to get around that. Maybe this has been changed or I missed something as well.
April 14, 2021
ConnectWise Control is almost perfect
It is a very robust piece of software that allows remote connection for support. It does not require a lot of network speed for a decent connection which is nice. It also appears to work well on Mac's and PC's. The ease of connection also makes supporting non technical users easier
- Connects easily
- Low Internet speeds on both sides still allow great connection
- Secure Connection when working
- Multiple OS supported
- It doesn't appear to work with Chrome OS
- No iOS support
- No Android Support
April 14, 2021
ConnectWise Control Is Worth the Investment
We used it to remotely assist and troubleshoot user issues. It allowed us to shorten the response time to the issue.
- The Remote Terminal feature was amazing, it gave us the ability to remotely run scripts and find info we needed without interrupting the user.
- The responsiveness of the remote console is quick and helps in troubleshooting.
- Deployment on Mac and Linux works, but it is not as fluid and easily done as Windows.
Three years into my startup business and using Screenconnect. Though my RMM tool has another way of connecting it is not as robust as Screenconnect. If all else fails, I use Screenconnect to provide remote support. It is also useful for new and prospective clients who have not been added to my RMM platform. Screenconnect is significantly better than the competition, however their support leaves a lot to be desired.
- No fuss - just works
- Easy access
- East setup of sessions
- Security
- I always seem to have an issue with upgrading - its not smooth. Eventually resolves itself
- Chrome client was reported in January. Only fixed in May - about 3,5 months! Really Connectwise?
April 24, 2020
ConnectWise Control is a great tool for remote support
We use ConnectWise Control to provide remote IT support to our clients. With our regular clients, we have it set up so their computers are always connected and always accessible for remote support. For other clients, we use the function that allows them to temporarily connect their computers for the duration of a service call. Using ConnectWise Control makes it easy for us to provide service to our clients without having to make a trip to their site. We can do things off-hours, when clients are not using their computers, thus limiting disruption to their workday. We can also help clients promptly, rather than having them wait until someone can make a visit to their offices. It also saves us a lot of time and expense by reducing the need to travel to clients' sites.
- Provides reliable, secure connection to control remote computers.
- Allows for both "permanent" connections for regular clients, as well as short-term, on-demand connections for one-off clients.
- It's a very affordable solution for a small IT support business like mine.
- While ConnectWise Control has an app to allow me to use it from my Android phone, the app is somewhat difficult to use. Part of the problem is just that it's not easy to control a desktop computer from a small phone screen. There is certainly room for improvement here.
April 16, 2020
ScreenConnect is number one
ScreenConnect is being used across our whole organization. It works great for those out of the area customers as well as others that can be helped without an onsite visit.
- Very easy to use compared to other packages
- Can be used on a variety of platforms
- Setup is very easy
- Just keep the costs down for users
March 04, 2020
ConnectWise Control is the best!
Score 10 out of 10
Vetted Review
Verified User
We use ConnectWise Control across the whole organization to support external clients.
- Remote Control
- File Transfer
- Running remote commands
- n/a
February 11, 2020
ConnectWise Control Review
We use ConnectWise Control to support users on and off the company network, at trade events and at home for troubleshooting issues, for general set up, and for adding software and devices to machines. We use it for any other action that requires us to interact with a user account and not RDP in over them, such as setting up drives and changing printer settings.
- Access is through a small app that can be pre-installed on company machines, so the user does not need to interact at all other than to request support in the first place. The ability to connect without requiring user input is huge.
- Connecting to a machine for the first time when you do not have access installed is a simple process and the easiest one I've found so far for users to do.
- I can see UAC prompts.
- Organizing connected machines is very easy.
- Removing decommissioned machines could be more intuitive.
- Settings per organizational unit would be good too. If they are there I still need to find them.
- The ability to choose different color schemes.
Score 1 out of 10
Vetted Review
Verified User
We currently use ConnectWise Control / ScreenConnect to provide remote support to our local and global clients.
- Multiple uses (support, meetings, remote access)
- Support from developers has become very problematic and poor since they were acquired by ConnectWise.
- Numerous issues with more recent versions of products (and updating to more recent versions) - ever since the ConnectWise acquisition (with not many useful features in more recent versions).
December 09, 2019
Great software for great price.
I use it whenever a client needs help with anything. I find this the best solution for remote support.
- The feature to use a pencil is great.
- If my client has 2 screens I can see both.
November 05, 2019
ConnectWise Control Review
We have been using ConnectWise for many years now to help support desktop users and administer servers both on-site and off.
We build various applications that support the operations of our business and with ConnectWise when something isn't behaving we are able to view remotely what a user is doing, control inputs, share files and communicate through the included message system. There's even an app that I have had to use on Android a couple of times which was pretty easy to use. There have also been a few times where, in the case of servers, I have been able to connect where RDP hasn't.
We build various applications that support the operations of our business and with ConnectWise when something isn't behaving we are able to view remotely what a user is doing, control inputs, share files and communicate through the included message system. There's even an app that I have had to use on Android a couple of times which was pretty easy to use. There have also been a few times where, in the case of servers, I have been able to connect where RDP hasn't.
- Screen sharing is particularly good, even with multi-monitor systems where you can see all screens scaled or choose a specific screen to look at.
- Messaging is built in so you communicate with an end-user quite easily when needed.
- The connections tend to be pretty robust and seem to work well over low bandwidth, we have a few offices in India and sometimes the connection between India and UK can be a little poor but that doesn't present an issue for ConnectWise.
- Clipboard sharing can be a little hit and miss, though there is an additional file-sharing function.