Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
- Screen sharing (583)9.595%
- Over-the-Internet remote session (589)9.494%
- Remote management of servers & workstations (506)9.393%
- File transfer (556)8.484%
Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of ConnectWise Control, and make your voice heard!
Entry-level set up fee?
- No setup fee
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Would you like us to let the vendor know that you want pricing?
- Tech Details
|Deployment Types||On-premise, Software as a Service (SaaS), Cloud, or Web-Based|
|Operating Systems||Windows, Linux, Mac|
Remote Desktop Services
BeyondTrust Remote Support
Chrome Remote Desktop
Remote Desktop Manager
SolarWinds Dameware Remote Support (DRS)
- Allows easy and quick remote access
- Easy to see other techs connected
- Provides a free option for home users
- Would be nice to support mobile devices like Bomgar does
- Occasional screen blanking issues
- Easy to use interface
- Price is acceptable, average among providers
- Integrates with a number of solutions. Lots of customization available
- Support is top notch from service and sales
- Could not integrate with Xerox canada
- Sometimes sales was slow to respond
- Rmm tool is complicated
- The ability to execute commands from the Control console is very effective.
- Sessions have settings to reduce the resolution for times when bandwidth is at a premium. You can manually reduce the data for the session this way.
- A URL and a 5 digit access code are all that are need to initiate a session for an end user. It is very user-friendly.
- When initiating a session, an end user needs approve the download of the agent, approve User Account Control access, and to click to open the client. A streamlined process would be preferred.
- The technician must click a box at the top of the interface to chat with end-user. This would be better as a constant sidecar to the interface screen.
- The tools for the session are all at the top of the interface. It would be better if they were at the bottom like a taskbar.
- no training
- Remote Control sessions start quickly.
- Agent installations are lightweight and quick to complete.
- On premise server updates are very quick to complete, typically in less than 10 minutes.
- Ad hoc support sessions are intuitive and easy to start.
- With all ConnectWise products, support is lacking.
- File transfers cannot be completed without starting a remote control session.
- On-premise server updates must be completed very frequently.
- lag free remote control of users computers
- communicating with users during remote control session
- file transfers during remote sessions
- the remote control task bar bugs out more than it should
- when doing a remote session from the support tab, only some times it prompts for adminstrator access when this access is needed. most of the time it just just black screen when UAC input is required.
- it does not scale well when more than 2 monitors are involved in a remote session
- Small download and CPU/Memory footprint makes ConnectWise Control stand out.
- You do NOT need to use the rest of the ConnectWise suite of products to use ConnectWise Control
- There are a lot of very smart options that make the program easy to use for IT, support professionals.
- Honestly, there's not much criticism I can throw at ConnectWise Control.
- They update their client a lot, so seeing that your client is out of date often can be off-putting... but a super minor issue because they're ACTUALLY updating things!
- Quick and robust connections
- Sharing of mic and camera with remote user
- Secure enough
- Updating the software isn't always smooth
- Hosted version--no recording option available
- Faster than competition
- Remote control app was ahead of competition
- Ability to connect to unattended computers
- Ability to have more than 1 support user log into a computer at one time
- Training was difficult
- Software crashes
- Support take too long
- Easy to use for end users
- Flexibility of connection type: CODE, Email, etc.
- Stable application, no issues after 6 years
- UI is a little outdated
- Provide automatic connection without user intervention
- Better branding options
- Remote support
- Speed of access
- Quality remote session
- Legacy contract support
- Quick remote connections
- High uptime when connected to clients
- File movement from our machines to theirs
- Update the UI for an easier experience
- Give access to background command prompt once logged into the PC
- Easier monitor navigation
- Connects to remote unattended computers
- Allows sound and microphone to be mapped to the technician's computer
- Scales the screen well
- A little bit of a bandwidth hog
- More granularity in permissions for different users
- Some problems connecting if the network was down when computer restarts
- Image Quality
- Multiscreen Functionality
- Security/2-Factor Authentication
- Groups and Filtering
- File Transfer
- The logic needed for the filters is a bit confusing. Extra use documentation would be nice.
- The security settings under account creation is a little old and counterintuitive.
- Support documentation seems like it could use more depth.
- Share screen, files, chats between users
- Easy and automatics agent deployment
- Reconnection if the session reboot
- Assigned station to specific user
- Allow access to PC console session
- Secure access with 2 factors authentication
- Single pane of glass for administrative
- Agent backward version is not support
- Did not have single sign on to assign desktop
- User profile and Active Directory GPO imbedded would be nice
- The interface is easy to use and makes sense. It's easy to understand how to organize a large number of machines involving multiple clients. But, it's also applicable for smaller set of machines too.
- The connection speed is very quick. I've used solutions in the past that take a variable amount of time to connect, or they just take a long time every time. Control is quick every time. It doesn't get in the way of being able to support the machines on the other end.
- The connections are reliable. I haven't experienced random disconnects throughout hundreds of instances. It was a breath of fresh air coming from the previous solution we used. I consider Control a gold standard for what a great remote connection solution can be.
- I recall the integration with Automate was pretty good. However, I ran into some issues trying to fix a connection issue back to the Control environment. I felt the interface for working with they integration connection could be easier to work with.
- There should other recovery options if the multi-factor method is lost or breaks. As long as you have multiple admin accounts, this shouldn't be an issue. And I believe support can help with recovery as well. I just know most services let you use a recovery phone or email to get around that. Maybe this has been changed or I missed something as well.
- Connects easily
- Low Internet speeds on both sides still allow great connection
- Secure Connection when working
- Multiple OS supported
- It doesn't appear to work with Chrome OS
- No iOS support
- No Android Support
- The Remote Terminal feature was amazing, it gave us the ability to remotely run scripts and find info we needed without interrupting the user.
- The responsiveness of the remote console is quick and helps in troubleshooting.
- Deployment on Mac and Linux works, but it is not as fluid and easily done as Windows.
- No fuss - just works
- Easy access
- East setup of sessions
- I always seem to have an issue with upgrading - its not smooth. Eventually resolves itself
- Chrome client was reported in January. Only fixed in May - about 3,5 months! Really Connectwise?
- Provides reliable, secure connection to control remote computers.
- Allows for both "permanent" connections for regular clients, as well as short-term, on-demand connections for one-off clients.
- It's a very affordable solution for a small IT support business like mine.
- While ConnectWise Control has an app to allow me to use it from my Android phone, the app is somewhat difficult to use. Part of the problem is just that it's not easy to control a desktop computer from a small phone screen. There is certainly room for improvement here.
- Very easy to use compared to other packages
- Can be used on a variety of platforms
- Setup is very easy
- Just keep the costs down for users
- Remote Control
- File Transfer
- Running remote commands
- Access is through a small app that can be pre-installed on company machines, so the user does not need to interact at all other than to request support in the first place. The ability to connect without requiring user input is huge.
- Connecting to a machine for the first time when you do not have access installed is a simple process and the easiest one I've found so far for users to do.
- I can see UAC prompts.
- Organizing connected machines is very easy.
- Removing decommissioned machines could be more intuitive.
- Settings per organizational unit would be good too. If they are there I still need to find them.
- The ability to choose different color schemes.
- Multiple uses (support, meetings, remote access)
- Support from developers has become very problematic and poor since they were acquired by ConnectWise.
- Numerous issues with more recent versions of products (and updating to more recent versions) - ever since the ConnectWise acquisition (with not many useful features in more recent versions).
- The feature to use a pencil is great.
- If my client has 2 screens I can see both.
We build various applications that support the operations of our business and with ConnectWise when something isn't behaving we are able to view remotely what a user is doing, control inputs, share files and communicate through the included message system. There's even an app that I have had to use on Android a couple of times which was pretty easy to use. There have also been a few times where, in the case of servers, I have been able to connect where RDP hasn't.
- Screen sharing is particularly good, even with multi-monitor systems where you can see all screens scaled or choose a specific screen to look at.
- Messaging is built in so you communicate with an end-user quite easily when needed.
- The connections tend to be pretty robust and seem to work well over low bandwidth, we have a few offices in India and sometimes the connection between India and UK can be a little poor but that doesn't present an issue for ConnectWise.
- Clipboard sharing can be a little hit and miss, though there is an additional file-sharing function.
- Low bandwidth connections.
- Multi-screen support.
- Communication (messaging) end-users.
- Screen scaling when viewing a remote session windowed.