TrustRadius
https://dudodiprj2sv7.cloudfront.net/product-logos/wz/3F/XBNT4V9FQ0ES.PNGConnectWiseConnectSmooth Not Lagged2018-11-27T18:52:06.461ZWe use ConnnectWise Control / ScreenConnect on all of our client machines for remote desktop access and management. It enables us to address user machines and servers directly without any fuss as well as see configuration and software info using some of the free plug-ins provided.,The number one reason we use CWC is due to its ability to stay connected fluidly and quickly. I can hop in/out of a desktop in a second or two, whereas other remote software tends to be slow to connect or loses mouse tracking and clicks.
Its support for multiple monitors is also the best I've seen implemented. A triple monitor setup is not an issue. You can view all three in one window, or control click each individual monitor and assign a full size window to each of your monitors.
The free plugins available are also a big help. The ability to run commands remotely as well as start/stop services, kill processes, uninstall software, wake machines, chat with the user and record the session is nice, especially since the web interface tends to be quite responsive.
Pricing is good even if you are a single technician. You don't pay per machine unless you specifically want to.,If CWC integrated with more RMM software other than LabTech it would be great as LabTech is way too expensive and convoluted at this point so we discontinued using it in favor of a simpler and much less expensive option.
Though it does support multiple monitors well, it would be nice to have the ability to have it automatically pop each remote monitor out to the local monitors if so desired.
Right now it uses email for multifactor authentication, I would rather it use an electronic key that can be stored on cell phone or user desktop.
The ability for it to automatically login to a Windows desktop would be a big help as well. It will store a username and password but you must manually send a control-alt-delete and then click a button to have it fill. Tying to something like Lastpass along with an autologin feature would be great.,10,Instead of waiting 30+ seconds to initiate sessions, they initiate and display a desktop in two or three seconds. The amount of frustration this avoids is immeasurable.
Once installed it doesn't need more handholding, i.e., having the remote enter a username/password. It is always just there.,Splashtop Business Access, TeamViewer, LogMeIn Pro, DameWare Remote Support and GoToMyPC,NinjaRMM, Malwarebytes, Ubiquiti Networks UniFiMike VaughanBest business decision/purchase we ever made2018-11-27T18:50:43.972ZConnectWise Control has changed how we support and communicate with our clients, allowing us to provide instant support and allowing us to grow our business. As an outsourced IT provider, ConnectWise Control is a core part of our business of remote support to hundreds of clients servers and desktops. The triggers, extensions and command options are both powerful and flexible and over time we have been able to request features or program our own solutions to incorporate ConnectWise Control to answer out needs. We previously used RAdmin and LogMeIn Rescue, but were frustrated by the difficultly of connections and licensing limitations. Control Unlimited was the answer and was the best decision and purchase we ever made. I still like the name ScreenConnect better as Control has been found intimidating to the end user, but from an IT Host perspective, that is what you get.... Control.,Toolbox is invaluable
Connections for any device has allowed more freedom as I am not tied to my desk. The iOS client is just as easy to use as a desktop.
Command and Command Toolbox allows us to runs scripts and commands without connecting to the client and has opened to door for faster support through Powershell and CMD Commands.
The Host Pass is a fantastic way to allow 3rd party support or end users temporary access to a Guest PC and is used frequently.
I appreciate the constant updates and improvements. There are about 5+updates a year and each one is better than the last.,I am always thinking about that... I will let you know if I think of any.,10,We have been able to increase our response times and support more clients resulting in 35% increase in support revenue
The Triggers has allowed us to build a monitoring service that we offer to our clients as a service with recurring fee.
It has definitely strengthened existing customer loyalty and has bought us new clients.,David LloydConnectWise @ a Glance2018-11-27T18:34:26.732ZI currently administrator 3 networks with ConnectWise software. In addition to these three networks, I use the software to help friends, family and colleagues with remote sessions for a variety of tasks. Some of the most common uses are; remote control of user desktops to solve technical and software issues, screen sharing and software installation and setup.,Remote Screen Sharing
Remote Desktop Control
Cataloging of all desktop resources in one simple location.,Autonomous software updates,9,ConnectWise is extremely quick and efficient.
The remote clients are small and install quickly.
The admin dashboard is powerful and well organized.,Cisco WebEx Teams (formerly Cisco Spark) and TeamViewerPaul O'BrienMy Experience with ConnectWise Control2018-11-27T18:32:40.539ZI use ConnectWise Control in my role as IT manager to support my fleet of desktops, laptops, and mobile phones and tablets. It allows me more flexibility in terms of how many machines I can support and where I can support them from. I also have a role in our company's electronic security department (alarms, CCTV, and access control), and we use ConnectWise Control to help our techs in the field as they program or troubleshoot equipment. The software is also periodically used to remotely control the computers of our clients when they're having an issue with their alarm, CCTV, or access control software.,It's easy to use. I have users in our electronic security department that struggle with TeamViewer, LogMeIn, Dameware, and other remote access solutions, but can use ConnectWise Control without issue.
It does the job of multiple softwares (ad-hoc support, managed remote access, and web meetings) for the price of one. This reduces our total spend and reduces the number of systems we have to keep up with.
It's fast. Compared to LogMeIn and TeamViewer, it's much faster overall and much more usable on low quality connections.,I do wish there were a way to have unattended agents for mobile devices (phones and tablets). Some of my guys struggle setting up a session on their mobile device when they need help.
I wish there was better support for Linux on the host side. I like to use Linux whenever possible, but it's frustrating that there's not a client for remoting into other computers in Linux.
I wish commands didn't expire for offline agents. It's nice to push a command to a machine if it's off and not worry about the command timing out - I can know that it's done when the machine comes on.,10,It has allowed our electronic security tech support staff to help our technicians in the field and our customers much faster than they otherwise would have. Being able to see someone else's screen cuts support times down exponentially.
The cost of the software, especially for a small organization like ours, is significantly more manageable than many of the other competitors in this space. It also reduces our time to have only one software to manage for meetings,
In terms of IT, the software has also increased my efficiency because I'm able to work from anywhere, I'm able to work on multiple computers at the same time from one station, and I'm able to work at any time, which allows me to do maintenance after hours if the need arises.,,Spiceworks, Microsoft Office 365, Azure Active DirectoryJay HathiConnectWise Control is the best remote management solution available.2018-11-21T21:07:45.530ZWe have users spread out and it helps us to manage those users remotely.,Copying files to and from the managed computer is very convenient. I use this feature quite often.
The chat feature is my primary means of communicating with the user. This allows me to work on more than one client at a time since I don’t need to call them.
Being able to share my screen during and instructional time decreases the time I work with the users.
I like that I can chat with the user through the console without a remote session. This is much more polite and allows them to minimize or close sensitive information before the remote session begins.,What gets me every time is when I mouse over the Essentials tab during a session. There are so many options there and it is placed in an where my mouse hits often. Because there are so many options, the Essentials tab fills the window. I have to move my mouse around to get it to close.
This is honestly one of those solutions that works well every time, and I can’t think of anything to improve.,10,Time savings are the biggest for me. Allowing me to get get in and get out quickly is very important. I don’t have to fiddle with settings to get a connection. If I can’t get connected, it isn’t because of CW Control.,Kaseya Virtual System Administrator (VSA),Spiceworks, SolarWinds IPAM, SolarWinds Kiwi Syslog Server, Cisco Meraki MX FirewallsToby Carver
Windows, Linux, Mac
ConnectWise Control (formerly ScreenConnect)
764 Ratings
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