Filter Ratings and Reviews
Filter 974 vetted ConnectWise Control reviews and ratings
Reviews (1-25 of 600)
We use ConnectWise Control to support users on and off the company network, at trade events and at home for troubleshooting issues, for general set up, and for adding software and devices to machines. We use it for any other action that requires us to interact with a user account and not RDP in over them, such as setting up drives and changing printer settings.
- Access is through a small app that can be pre-installed on company machines, so the user does not need to interact at all other than to request support in the first place. The ability to connect without requiring user input is huge.
- Connecting to a machine for the first time when you do not have access installed is a simple process and the easiest one I've found so far for users to do.
- I can see UAC prompts.
- Organizing connected machines is very easy.
- Removing decommissioned machines could be more intuitive.
- Settings per organizational unit would be good too. If they are there I still need to find them.
- The ability to choose different color schemes.
We currently use ConnectWise Control / ScreenConnect to provide remote support to our local and global clients.
- Multiple uses (support, meetings, remote access)
- Support from developers has become very problematic and poor since they were acquired by ConnectWise.
- Numerous issues with more recent versions of products (and updating to more recent versions) - ever since the ConnectWise acquisition (with not many useful features in more recent versions).
March 04, 2020
ConnectWise Control is the best!
We use ConnectWise Control across the whole organization to support external clients.
- Remote Control
- File Transfer
- Running remote commands
- n/a
This program allows us to remotely resolve issues without having to roll a tech on site. This saves us valuable time and money. It's also built in to ConnectWise so it's easy to integrate and connect right to our customer's computers.
- Quickly connects to customer computers without too much trouble from the customer's end.
- Allows us to control UAC.
- Allows us to transfer files and remotely reboot and reconnect to their machines without having to start the process over.
- Sometimes getting control over UAC is cumbersome.
- Random issues connecting to macs.
- File transfer could be easier.
We have been using ConnectWise for many years now to help support desktop users and administer servers both on-site and off.
We build various applications that support the operations of our business and with ConnectWise when something isn't behaving we are able to view remotely what a user is doing, control inputs, share files and communicate through the included message system. There's even an app that I have had to use on Android a couple of times which was pretty easy to use. There have also been a few times where, in the case of servers, I have been able to connect where RDP hasn't.
We build various applications that support the operations of our business and with ConnectWise when something isn't behaving we are able to view remotely what a user is doing, control inputs, share files and communicate through the included message system. There's even an app that I have had to use on Android a couple of times which was pretty easy to use. There have also been a few times where, in the case of servers, I have been able to connect where RDP hasn't.
- Screen sharing is particularly good, even with multi-monitor systems where you can see all screens scaled or choose a specific screen to look at.
- Messaging is built in so you communicate with an end-user quite easily when needed.
- The connections tend to be pretty robust and seem to work well over low bandwidth, we have a few offices in India and sometimes the connection between India and UK can be a little poor but that doesn't present an issue for ConnectWise.
- Clipboard sharing can be a little hit and miss, though there is an additional file-sharing function.
December 09, 2019
Great software for great price.
I use it whenever a client needs help with anything. I find this the best solution for remote support.
- The feature to use a pencil is great.
- If my client has 2 screens I can see both.
May 20, 2019
An MSP's viewpoint on ConnectWise Control: "A foundational pillar of our business model"
I operate a Managed Services Provider that focuses on serving small businesses. I've used several remote control / screen sharing solutions in the past, but out of all of them, above and beyond I would continue to recommend ConnectWise Control. We signed on when starting our company after trialing a couple different vendor's solutions. With remote control software, there is one thing above all else that it should accomplish: quickly connecting you to the desired workstation, without any worry of technical delays or difficulty. For this we've found Control works flawlessly. When our clients call with an issue, they don't have to sit around or worry about downloading another tool to install. We simply search their computer in the dashboard, and connect without problems, every single time. The peripheral features are extremely helpful as well. The integrated chat is very important for working with users who can't take a call, but are needing assistance. The bi-directional clipboard and file sharing is near seamless. And the dashboard provides plenty of information without having to dive into our RMM.
- The remote session is often very low latency, and there have never been noticeable issues in the connection quality for our staff.
- Installation is a breeze for remote clients. And for those that need a little help, being able to convert on-demand sessions into permanent ones is a major plus
- The file sharing just plain works. I've used several competitors that haven't quite lived up to this so having a seamless solution is quite nice
- Multi-monitor support is perfect!
- I'd like to see the ability to selectively log off the remote machine via a button on the toolbar. Currently it's a setting to always lock on disconnect, or never lock on disconnect, requiring the tech to manually lock the machine if called for at the end of a session. Its a small time save that would add up!
- The chat feature could be expanded to be a lot more useful. Allowing clients to start conversations, and have conversations ping an email address if no one is monitoring the dashboard would be extremely valuable.
- Some clarity on licensing when providing host-passes to guest technicians would be a boon, especially for one-off support sessions with vendors.
We use Screen Connect to remotely access every computer across all our business entities and customer networks. It allows us to easily remotely troubleshoot and resolve issues on pretty much every end-user device anywhere in the world.
- The connections are reliable and smooth.
- Transferring and receiving files from remote computers is straightforward and typically works perfectly.
- Running commands from the dashboard without needing to connect to an end-user machine means we can easily run one-off commands without impacting workflows!
- The access side of Screen Connect doesn't organize computers very well, you can give them essentially a tag or create groups based on SQL-like expressions, but it's a bit awkward, I'm not sure what the best way to improve that would be. Perhaps adding another tab that automatically sorts them by domain or IP range?
- The remote computer HAS to have a monitor attached or the connection will display a black screen, generally, this isn't an issue but it means that you cannot remotely administer headless servers very well.
- By default when you connect to a remote machine it throws all of your printers on that machine, some programs (particularly older ones) don't like that. If we could choose just one printer to send to (or none) when we want (like a button in the toolbar to send printers) that would solve that issue. Currently, the only way to fix this is to disable sending printers entirely
- The licenses are locked using some form of a per-machine link, so if you have one license as we do and accidentally leave a connection on when you head out of the office you can not use Connectwise until you manage to close that connection. I've limited connections to two hours to automatically end them but this is still a real problem. There should be some way to end a connection from the dashboard to free up licenses.
- The toolbox is a bit awkward and doesn't seem to work well, but that might be me not doing something right
I am very happy with the ConnectWise Control product and have used it for many years. I operate a local computer service company, and ConnectWise Control provides me the ability to be there without actually being there. I have a self-hosted installation and love it! I currently have a multitude of sites that are always on and give me a persistent connection. This is great for the headless servers or the digital signage installations It allows me to quickly capture a screenshot of what is actually going on without taking over control. I also like that I can access my sites from my mobile device or my tablet quickly and easily. I do not encounter much lag at all. I like how quickly I can create a support session as well! Very happy all the way around and will continue using for years to come!
- Self-hosted - this is great for me and makes it easy to control my data, which is important for my clients.
- Mobile Access - being able to quickly diagnose and resolve an issue while on the road is great.
- Persistent - "always on" connections with screen capture.
- Great User Interface and chat works exceptionally well.
- Would like the ability to 'take control' in a mode that is transparent to the end user or to the audience - for example, when working on digital signage systems, it would be great to access and update without affecting the program that is playing on the main screen.
- More CMD based functionality, or perhaps a dedicated remote CMD terminal functionality that would let me fully access the system and execute programs without being truncated to 5000 characters.
- The mobile app on iPhone crashes once in a while, but on iPad, it works fine - perhaps it is the age of the phone, but it is hard to tell.
June 19, 2019
Support Dealership on ConnectWise Control
We use ConnectWise Control to support our clients who use our software across the US and Canada. Any time a simple screenshot isn't enough we need a live session. One thing we really love is that a tier 1 support agent can work directly with the customer, and when they get a session started, we can get in and look at it from an IT perspective without the customer feeling like they are being passed around.
- Sharing sessions with other techs.
- Cross-platform support.
- Connection logging.
- Hostpass is awesome.
- Java, but there are only so many ways to provide cross-platform without driving up the cost.
- No recorded session for hosted version.
I have used Connectwise as a remote access point from a home office. I am the sole user.
- It is easy to access my office computer remotely.
- Connection is quick.
- Graphics are easy to read.
- While the graphics are easy to read, both screens appear on my remote notebook.
- Having two screens rather than one makes it difficult to read (small print).
- It would be nice to be able to switch from one screen to another with a full-screen readout on the remote notebook.
June 14, 2019
ConnectWise Control makes me look like a Star
We use ConnectWise to connect with our customers. We use it primarily to quickly help customers when an issue arise in their software program. We also use it after a customer purchases our product for training.
- Quickly connect to a customer's computer
- Take screenshots and record a video of our session
- Allows us to take control of the customer's computer when needed
- It is difficult for Apple users to connect
I use ConnectWise Control to connect to my client servers and PCs to assist with remote system and network management. ConnectWise Control allows me to connect remotely to these systems, with good performance at a reasonable price. Previous applications that I used (e.g. LogMeIn) continued to increase greatly in price to the point where they were uneconomical.
- Quick connection to remote PCs and Servers
- Easy to Use interface
- Ability to set up users with access to specific PCs
- Set up of users to restrict them to specific PCs could be a little easier
June 14, 2019
ConnectWise Control for IT Support
Seltek uses ConnectWise Control to access our clients' computers. It has been an invaluable tool for allowing Seltek to provide remote support to our clients. Not only does ConnectWise Control allow us to provide remote support, but is also allows us to gather information from the installed computers like hardware information and installed software. It also allows multiple technicians to connect to the same computer to collaborate on client problems.
- Allow remote control for clients computers
- Report creation
- Capture of hardware and software
- Support for Apple computers
- Two Factor Authentication
ConnectWise Control is being used by OneGeek, LLC to monitor our servers and customer environments. We use the product to provide remote support and do file transfers to servers and workstations. I like the fact that I can install software remotely and look at the event viewer and monitor other services that are running. Very good remote tool.
- Best remote control software with plenty of options.
- Add-ons are very helpful.
- File transfer is robust.
- I would like to see better support for the IOS platform.
- I would like to have more RMM features.
I own my own computer repair business. I find it useful in implementing remote support for the convenience of the customer. Many customers find it more convenient to say "Can you just log in and fix my problem?" This way, they don't have to set up for me to make the trip on site.
- Ease of use. Just email the customer the customized link to set up the login session. No fumbling with the user having to type the link in the address bar.
- Great outlook integration to email link.
- Simple installation of the client software.
- Easy file transfer.
- Stores tools I commonly use to transfer immediately onto the user's computer.
- When the client downloads to the user's computer, many times there's a "can harm this computer" warning, which can deter the user.
- The "pre" join chat plugin could be more user-friendly for the user. This would make it easier to communicate with the user, even if you are already on the phone with the customer.
- Could benefit from video chat during the login session.
June 10, 2019
Connect Wisely with ConnectWise Control
We support over a hundred PCs and Macs with a two-man help desk using ConnectWise Control. There are solutions with many more features, but ConnectWise Control has the features we need without encumbering our staff with dozens of features we'd never need or use. The program is lightweight, and there are agents for Windows and Mac as well as a control program for Windows and Mac.
- Has great ease of connection.
- Provides CLI access with routines.
- You can leave notes for other support staff.
- Organization by the client.
- There are times when the Mac Agent doesn't allow the use of the keyboard and mouse. Once the user allows ConnectWise Control to control the computer, this is not an issue.
- You have to connect to use routines.
- There's no easy ability to run a reverse tunnel ssh to Mac and Linux agents.
ConnectWise Control is used to solve both problems with computers, for example, software issues. Other uses include technical help for people around the office and aiding others to understand and support ability with software use.
I can offer support to users very quickly and effectively from within the company and outside of the company. ConnectWise offers incredible flexibility within our organization, and is considered to be one of the best support tools we have available.
I can offer support to users very quickly and effectively from within the company and outside of the company. ConnectWise offers incredible flexibility within our organization, and is considered to be one of the best support tools we have available.
- Lightweight. The software installation takes up very little space and has very little hardware impact.
- It's easy to use, very easy to access users' computers, and the features are absolutely amazing.
- It's stable. We've never had an issue since we started using ConnectWise Control within our organization.
- I would like the ability, when transferring files, to utilize a local network instead of using the internet. This can have an impact on time.
- I would like to be able to use dual monitor support for when I access users with multiple screens.
- I would like alerts on software crashes/unexpected crashes to problem-solve more effectively.
June 07, 2019
We still call it ScreenConnect.
We first got this from the original developer's outfit, Elsinor Technologies, before Connectwise purchased ScreenConnect. In fact, we still call it "ScreenConnect" internally. It's being used on 4 admin/support seats with a supported client base of about 190 internal users/systems nationwide. We run our own server instance internally, with external DNS entries to run it from anywhere using port address translation. It provides us with remote control capability to workstations, and a limited but often useful software and hardware resource inventory.
- Remote desktop support.
- Issuing command line entries to the remote workstation.
- Looking at running processes on the remote workstation.
- Looking at running services on the remote workstation.
- Pushing files to the remote workstation through the console to perform administrative level installations.
- Provides the ability to restart and reconnect to the remote workstation administratively without user intervention.
- Allows a remote change of the user logged into the remote workstation without session interruption.
- Reverse display control outside of "meetings" (allowing the remote workstation to see the technician's desktop during a session) would be nice.
- A little better and easier branding of the landing interface.
- Easier push distribution of new/updated client builds.
We use ConnectWise Control primarily for remote access and monitoring of our client's networks. It allows us to easily support over 150 seats and growing. We use it on a daily basis and frankly couldn't live without it.
- Very easy to deploy and update.
- Cloud-based means easy access and management from around the world.
- Large range of extensions allows you to customize your functionality.
- Speed issues in certain circumstances.
- Mobile client needs to support email address login.
May 27, 2019
A simple way to a complicated job
I am the IT admin of the company. We have 6 office locations and this helps me connect to users that have problems or computers that I need to update.
- Easy to setup
- Easy to use
- Lots of features
- Can connect from anywhere, not computer or installation dependent.
- None
- It does everything I want.
We use ConnectWise Control primarily to support our remote staff. We have a small IT staff & this is invaluable to be able to log on to those remote machines & troubleshoot issues and even train users how to do things. Having an agent preinstalled allows us to do this without having to send out email invites each time; each machine is pre-setup in the system.
- Ease of use
- Lots of features
- Granular control
- Some administrative features are not intuitive
- Default color scheme hid controls for me
- Provide more examples in documentation of features
We use it to remote into systems and support our clients. It is by far the best remote access tool I’ve ever used. It’s quick to install, quick to connect, and quick to remove as well. It also tends to work better across slower connections which is valuable as out in Hawaii, we don’t have the fastest speeds.
- Fast - install, removal, connection
- Light - doesn’t kill system resources, small install package
- Simple setup
- Command prompt emulator is trash. It executes commands but if that command returns a prompt, it cannot handle that. So you have to include responses to the prompts in the initial command.
- UI on the website could use work. Things like groups not automatically reordering by alphabetical order, separation of servers and workstations, etc.
- Wish the agents could be renamed easier...in add/remove the default creates a install of agent2848399374773...so if another company and I both use screenconnect, it makes it hard to determine whose software is what.
May 23, 2019
ConnectWise for a School District
We use ConnectWise Control for remote support to 250 Windows desktops in our district. It allows us to support users from our desk without having to walk/drive to each individual workstation. We can also remote into desktops to perform maintenance and updates after hours.
- Easy to install and works well.
- Cloud-based platform is very stable, has never been down for us.
- Has advanced scripts that it can run.
- Since it is cloud-based, there is sometimes a delay when connecting. Once connected, it resolves itself.
As IT director at Lang Realty, I oversee more than 120 computers located in 11 different offices servicing over 400 real estate agents and staff. ConnectWise makes this process a breeze! From any place where I have internet access, I can see if all my systems are online and available. I am also able to use this ConnectWise for training as I can remote into the computer the agent is using and demonstrate or resolved any issues. Also, I can create an access session for those users that are not part of our internal infrastructure. Having the software running on the background of all host computers makes it so easy to access. Installation and setup were a breeze and their support is unparalleled. One of the features I like the most is the Toolbox. That allows me to run any program I need for troubleshooting straight from the shot computer. ConnectWise allows me to classify by location each computer, so identifying the one I need to access is really simple. ConnectWise is every IT manager/director's dream system come true. I highly recommend it!
- Great support
- Awesome features
- Ease of access
- Ease of setup
- Ability to use the system from my mobile phone
- Ability to share the screen of the person accessing remotely
ConnectWise Control Scorecard Summary
Feature Scorecard Summary
About ConnectWise Control
Categories: Web Conferencing, Remote Desktop
ConnectWise Control Screenshots
ConnectWise Control Integrations
ConnectWise Automate (formerly LabTech), ConnectWise Automate (formerly LabTech), ConnectWise Automate (formerly LabTech), ConnectWise Automate (formerly LabTech)
ConnectWise Control Competitors
TeamViewer, RescueAssist, BeyondTrust Remote Support (Formerely Bomgar Remote Support)
Pricing
- Has featureFree Trial Available?Yes
- Has featureFree or Freemium Version Available?Yes
- Has featurePremium Consulting/Integration Services Available?Yes
- Entry-level set up fee?No
ConnectWise Control Technical Details
| Deployment Types: | On-premise, SaaS |
|---|---|
| Operating Systems: | Windows, Linux, Mac |
| Mobile Application: | No |