ConnectWise Control Reviews

I operate a Managed Services Provider that focuses on serving small businesses. I've used several remote control / screen sharing solutions in the past, but out of all of them, above and beyond I would continue to recommend ConnectWise Control. We signed on when starting our company after trialing a couple different vendor's solutions. With remote control software, there is one thing above all else that it should accomplish: quickly connecting you to the desired workstation, without any worry of technical delays or difficulty. For this we've found Control works flawlessly. When our clients call with an issue, they don't have to sit around or worry about downloading another tool to install. We simply search their computer in the dashboard, and connect without problems, every single time. The peripheral features are extremely helpful as well. The integrated chat is very important for working with users who can't take a call, but are needing assistance. The bi-directional clipboard and file sharing is near seamless. And the dashboard provides plenty of information without having to dive into our RMM.

I am very happy with the ConnectWise Control product and have used it for many years. I operate a local computer service company, and ConnectWise Control provides me the ability to be there without actually being there. I have a self-hosted installation and love it! I currently have a multitude of sites that are always on and give me a persistent connection. This is great for the headless servers or the digital signage installations It allows me to quickly capture a screenshot of what is actually going on without taking over control. I also like that I can access my sites from my mobile device or my tablet quickly and easily. I do not encounter much lag at all. I like how quickly I can create a support session as well! Very happy all the way around and will continue using for years to come!

We use ConnectWise Control to support users on and off the company network, at trade events and at home for troubleshooting issues, for general set up, and for adding software and devices to machines. We use it for any other action that requires us to interact with a user account and not RDP in over them, such as setting up drives and changing printer settings.

As IT director at Lang Realty, I oversee more than 120 computers located in 11 different offices servicing over 400 real estate agents and staff. ConnectWise makes this process a breeze! From any place where I have internet access, I can see if all my systems are online and available. I am also able to use this ConnectWise for training as I can remote into the computer the agent is using and demonstrate or resolved any issues. Also, I can create an access session for those users that are not part of our internal infrastructure. Having the software running on the background of all host computers makes it so easy to access. Installation and setup were a breeze and their support is unparalleled. One of the features I like the most is the Toolbox. That allows me to run any program I need for troubleshooting straight from the shot computer. ConnectWise allows me to classify by location each computer, so identifying the one I need to access is really simple. ConnectWise is every IT manager/director's dream system come true. I highly recommend it!

We use ConnectWise across the entire organization to address everyday technical issues, provide in-service trainings, and regular maintenance. It allows for a quick response whether I am in the office or working remotely.

Connectwise Control allows me to not only remotely manage servers and devices within my company but also provide remote support for our customers.

We use Screen Connect to remotely access every computer across all our business entities and customer networks. It allows us to easily remotely troubleshoot and resolve issues on pretty much every end-user device anywhere in the world.

I use ConnectWise Control to remotely access my work computer from home and from other work sites. I also remote into branch office computers, and occasionally the computer of a friend in need of help.

I have one login set up at our restaurant to allow the managers to remotely connect to the Aloha server, to run reports. The building is too small for an office, so the server was set up in an attic area. Being able to remote in for the managers has saved them a lot of time and provided more convenience in their job. I also have another login I use at our property management company to remote into the computers at properties that need IT assistance.

It is being used mainly by the IT department to deal with user problems, updating local software and downloading files to and from various computers throughout the company.

I use ConnectWise Control to manage 100+ IT customers on a daily basis and well as access personal resources remotely. Without ConnectWise, it would be nearly impossible to offer the level of service that I can by using ConnectWise. I am currently a one-man show, but when I have more employees, they will also be using ConnectWise daily. ConnectWise has solved a few problems for me. I can get to my customer's issues faster than ever, I don't have to open ports in my firewall or customer firewalls in order to use RDP, and all of the features it has built it prevents me from spending money on gas.

Inline Translation Services is a full-service language services company providing translation and layout services to major fortune 500 corporations nationwide. We employ project managers who direct the translation process, some of whom work in the office, while others work from home at least part of the time. ConnectWise allows our employees to log into their office computers remotely and work exactly the same way, regardless of where they may be. The solution provided by ConnectWise allowed us to retain a key employee who needed to move, as well as add flexibility for other employees. We use it both for PC and Mac-based solutions. Users can log on to Macs to complete design work or their office PC and the system works equally well. The web-based application is easy to use and reliable.

Our business offers remote support to over 800 clients to quickly and easily troubleshoot any software problems or questions they have with their computer. We also use it to help diagnose hardware issues as well. It has saved our business thousands of miles worth of travel and helped our customers get instant support when they need it. We were using a different company for this (which was far worse and had fewer features) when they decided to raise their prices by 400% so we started looking for other options. I'm glad we were forced to look at the competition because this is a much better solution. Without this software, I'm not sure we would still be in business.

ScreenConnect has made our daily workflow much easier when trying to connect to remote users. It's easy for end users to install if we need to gain immediate access. I would recommend this product for the simple fact that it makes our help desk run so much smoother, and we can quickly help the customer. Only the IT department uses it. the chat feature is also handy when we need to contact end users quickly instead of calling their office.

We use it for technical support through remote connections on an almost daily basis. It is an invaluable tool for us when our customers run into trouble with their computers, networks, or our programs.

I use ConnectWise daily to remote to customers' systems and manage and resolve issues. I also use it to record, take snapshots of errors, and control flow processes to determine how to resolve issues at a later time. I have used quite a few remote control agents over the years, and the only product I come back to and use is this one. I cannot say enough good things about it. I currently use Team Viewer and Splashtop, but they are just backups to Connectwise control.

My department has used ConnectWise Control and ScreenConnect in the past mostly to wirelessly connect laptops or tablets to the desktops that project on our conference room displays. Our department handles training for the hospital, so we often have to present on our feet. Training also means that we are often away from our desks in the offices of others. We will use ConnectWise to access functions that are only accessible at our personal workstations.

The IT department uses this platform every day to support local and remote users on both Windows and Mac computers (and servers).

Our company supports over 80 customers globally across the retail sector with over 600 machines. Due to the nature of our customers' businesses any downtime can be critical and so needs to be kept to a minimum. We need to quickly and effectively remotely diagnose an issue or connect and control a machine at any time. We have used other more expensive applications before ConnectWise and none have been anywhere near as flexible or function rich. We often require multiple agents to connect simultaneously to 1 machine, send commands or transfer files. We have simple overview details of the machine's specifications and status of their internet connectivity. These functions alone allow us to resolve 15% of logged support calls, without an agent needing to remotely connect.

We use ConnectWise Control to support users, primarily in helping set up e-mail and diagnose e-mail issues.

We have several large customers with many clients. We use ConnectWise Control almost across the board, connecting to close to 1000 computers.

ConnectWise is used by our support team to debug issues around the world. ConnectWise allows us to save on travel costs, and response times are improved. We can connect to computers anywhere in the world, and be investigating the problem within moments. We especially like that the quality of the connection can be adjusted to make the system more responsive for slow links, and we like that files can be transferred if needed.

ScreenConnect (now ConnectWise Control) has been our front line method of customer support for over five years. It saves dozens of hours in drive time each week, extends our support radius by hundreds of miles and reduces our time to respond to our clients to minutes.

We use ConnnectWise Control / ScreenConnect on all of our client machines for remote desktop access and management. It enables us to address user machines and servers directly without any fuss as well as see configuration and software info using some of the free plug-ins provided.