A review from a user who maintains a lot of servers.
June 17, 2022

A review from a user who maintains a lot of servers.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Puppet Enterprise

We host and manage 'a lot' of servers. Many years back without automation we used to run scripts to spin up servers and before that, we used to spend hours doing everything manually on bare metal servers. Once automation came in we initially started playing with Ansible to test the waters but what really grabbed our attention was the pull ability of the Puppet compared to the push ability of Ansible that really got us into a Puppet. For example, when we were still new we had to push configs to each server, and if there is a change on the box we have to push it manually again to all the boxes. So this was not really scalable for us. That's where we started using Puppets. With puppets agents, all we had to do was maintain a code repo and Puppet will pull the configs from the repo. That was the one feature that we were looking for at that time.
  • Puppet manages all our server's "state" so if there is an unauthorized change on the server then in a set interval puppet will run and reset the "state" of the server back to a good working condition. this helps us avoid unauthorized change and also maintains a healthy server.
  • Puppet helps us keep a centralized repo of all the configs that we need to push to the endpoints. Spinning up new servers in AWS/VMWARE/AZURE is a breeze with Puppet.
  • Puppet servers check into our central repo for changes on the code and if it finds any change it will immediately apply the change to the servers. So as admins we don't need to log in to any of the servers manually to make any changes.
  • The setup of Puppet is a nightmare compared to Ansible. Anyone watching a youtube video can easily set up Ansible with minimal IT knowledge. All one needs is the source IP addresses and we are good to go. Setting up Puppet is a more hands-on task and pushing the puppet agents to all the boxes is another issue. If the installation and setup were simplified like Ansible that would attract a lot of people to this platform
  • The syntax of the code for Puppet is not as easy as Ansible. Ansible simply follows a YAML format and it's like typing in normal English. Even complicated tasks can be written by just understanding YAML syntax. Perhaps Puppet needs to revisit the lanugage used and try to come up with a much simpler lanugage for writing code. This will make day-to-day usage easier.
  • The most important feature that puppet offers is its client agents. These tiny programs are the workers that help us maintain our infrastructure. They keep polling the centralized server and maintaining our servers.
  • Puppet helps us audit all changes that are being done to the server. The reason is once the Puppet agent is installed if there is a change in state, Puppet will automatically revert the change back to the previous state. So the only way to make changes is through the Puppet centralized repo which can even be hosted in Github and sent via Jenkins.
  • Puppet makes spinning up servers and services very easy. For examply you can write a code to spin up a server once and then you can use the same code a hundred times to spin up the same server. You dont need to do anything via console or through the UI.
  • With all the DevOps and automation that we have going on, we save a ton of time on the configuration of the server. It's safe to say that configuring servers via console or via UI is a thing of the past.
  • We try to get all the things done by using a centralized repo (GitHub). Puppet is one tool that actually gets the actual work done.
  • The small amount that we spent on purchasing premium Puppet is completely justified because of the time and effort that this tool actually helps us save.
As I mentioned before Ansible is a great tool. There is no question about it. It has very simple syntax (YAML), is very easy to learn, and is scalable as well. But the only thing that Ansible lacked at that time was the actual agent that have to go into each server. Ansible follows the push method for sending configs to the end server. So all changes have to be pushed to all of your fleets manually. Puppet's agent will pull the config straight from the code repo so you just need to write something in your repo and puppet will pull it and do the tasks. That was the model that we actually needed. Both these products are competitive when it comes to pricing. But if our use case was different we would have gone with Ansible instead of Puppet.

Do you think Puppet Enterprise delivers good value for the price?


Are you happy with Puppet Enterprise's feature set?


Did Puppet Enterprise live up to sales and marketing promises?


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Puppet is the go-to tool if you are working in a static environment where changes are minimal. For instance, if you want to spin up 100 serves and then you just need to maintain it then puppet is the best tool for you. The reason I say that is because Puppet has a complicated syntax language (Ruby) you need to learn. So once a puppet code is written you can simply install the agents and make the agents talk to the master to check for changes. So maintaining an environment is easier. But if your environment is dynamic i.e it keeps changing every other day and you need to write a new config to spin up new devices, then Ansible is the tool for you because writing a playbook on Ansible is very easy.

Puppet Enterprise Support

Puppet has top class support. You can simply mail them with their query and they will respond to your query in a timely manner. We do have enterprise license for puppet. Also there is a vibrant community for puppet out there. So even if you dont purchase a premium support option you can simply google your queries and get answers.
Quick Resolution
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
Need to explain problems multiple times
We do have premium support for puppet. We maintain support agreement for almost all the products that we purchase. We dont want to get into a situation where we run into problems with a mission critical app and there is no support. Also the price for puppet support is not that much. Its fairly reasonalble.