Qgiv is a solid product
August 04, 2018

Qgiv is a solid product

Esther Landau, CFRE | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Qgiv

We use Qgiv for:
  • online fundraising
  • event management (ticket sales, etc)
  • merchandise and other sales
Our development department uses it daily. Our staff who do sales for our handmade products and art use it several times a week. It allows us to take credit card payments and isn't limited to just Visa and MasterCard. We purchased Qgiv because it purportedly integrates with our donor database, Exceed Beyond. We thought this integration would reduce time spent entering gifts into the database and would smooth out our busiest periods.
  • Great donor/user interface, very appealing and intuitive
  • Excellent reporting on transactions
  • Strong customer service
  • The integration with Exceed Beyond has been VERY challenging. I think I have pushed both Qgiv and Exceed Beyond to their functional limits. The learning curve for getting integrated and getting up and running was steep - and I am usually a quick study with these things.
  • There are little things, like the fact that at one point I noticed the address field for the donor's state didn't allow for abbreviations, but rather spelled out the entire state name. If this is being directly imported into our database and then later exported into a mailing list, I knew the post office wouldn't be happy. Plus, for a mail merge, who uses the whole state name? It's just weird. The response I got to this complaint was essentially, "thanks, we'll add it to the list of things we'll think about."
  • There's no way to accept payments offline like you can do with Square. Not sure what this functionality would require, but it would sure be helpful when we are in a dead zone.
  • For the price, it's a solidly positive ROI for its functionality as a credit card processor. Prior to Qgiv we used MobileCause and I think the impact of the change has been neutral.
  • Even though the integration with Exceed Beyond isn't perfect, it's still an improvement over entering all the data by hand. Saving time is hard to calculate, but I would say it has probably dropped our donation entry time by at least 10%.
We originally used Square for credit card processing but it didn't allow us to collect ANY donor data, which is useless. MobileCause was good, particularly for its real-time giving thermometer, but the online interface wasn't very flexible or customizable. We selected Qgiv because of its integration potential with Exceed and it would allow us to consolidate our various pieces of software.
I think our scenario is a good one for Qgiv as long as you don't expect the world. I learned a great deal about the challenges of integration, like that this tech is very literal and requires precise matching or it won't work. As a tool of its own, it's really strong. If you are looking for a real-time giving thermometer, this still isn't your best bet - they have updated it to where it will refresh every minute, but if you are doing in-the-moment text-to-pledge during your Fund a Need at an event, it's not set up (yet) to do that.