Item: Quest QoreStor
Rating: 8
Author: Troy Spetter

Overall Satisfaction with Quest QoreStor

Use Cases and Deployment Scope

QoreStor connects to our Backup system and serves as a repository for it. Backup job data is sent to QoreStor and it processes Deduplication and compression, then sending the backup jobs to cloud replication. The use of this system compared to conventional backup methods saves about 75% of the overall storage size in the cloud. This reduces our cost of cloud storage and the load on data throughput.

Pros and Cons

Pros

Deduplication
Compression
Cloud Connection
Replication

Cons

Disaster recovery from a populated cloud bucket needs improvement
It would be nice to have some limited integration into the KACE SMA product
The appliance is low resource use and virtual, but better access to system settings would be nice.

Most Important Features

Cloud Connection and Recovery
Reduction in Storage space for backups
Limited resources use onPrem.

Return on Investment

Dramatically decreased cloud storage costs
Backup Jobs take less time on the Backup system
An additional level of backup and encryption

Alternatives Considered

Dell Data Protection | Encryption Enterprise Edition (DDPE)

When I evaluated the Dell system it was an entirely new server on-site, with licensed levels of inlocking the storage it had on board. For a smaller organization, the Dell system was not cost-effective with a large upfront payment, and additional hardware to manage on-site. The QoreStor system was a virtual machine that could pop into my current system and just use allocated storage already in place. In addition, the upfront cost was dramatically less than the Dell option and no additional hardware.

Key Insights

Do you think Quest QoreStor delivers good value for the price?

Yes

Are you happy with Quest QoreStor's feature set?

Yes

Did Quest QoreStor live up to sales and marketing promises?

Yes

Did implementation of Quest QoreStor go as expected?

Yes

Would you buy Quest QoreStor again?

Yes

Other Software Used

Veeam Backup & Replication, VMware ESXi

Likelihood to Recommend

The product can be run on-premises or in the cloud. It is a fantastic option to reduce the size and storage requirements of backup jobs. If your backup system can already produce a reliable reduction in storage up to 75% then I would say the QoreStor appliance would be irrelevant in your case. It does not perform backups itself. It is simply an extra step to reduce size, encrypt and offload backups to the cloud. this reduces the load on a backup system to handle other tasks while the QoreStor takes over.

Quest QoreStor Support

Support Rating

The support team is the main reason I am sticking to Quest/KACE products. They are stellar to work with and always responsive when I need help. The team listens to the user's recommendations for added features and tends to add the ones that really have merit. Support is everything when it comes to working with such a company.

Quest QoreStor Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Premium Support

I purchased the standard level of support that is typical with the appliance. It works for me and I get results when I need them. I have had several interactions with the support team. Even the managers actually care what the customer thinks and get involved to make sure I am taken care of.

Bug Resolution

Exceptional Examples of Quest QoreStor Support

One time I have a total failure of a system. Since I was new to the system I contacted support to guide me through the recovery. They responded immediately and walked me through the whole process. I had that system up and running in just a few short hours. The users never lost a single bit of data.

Comments

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Fantastic product with low overhead that is going places