Red Falcon Experience.
Updated March 18, 2025

Red Falcon Experience.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review

Overall Satisfaction with Red Falcon

We use it to process office supply orders. Having more reporting options included in the software or a report builder would be nice, other than having to log in to Acsellerate.

Pros

  • Ease of processing orders.
  • Accessible anywhere.
  • Calculating commissions.
  • Easy to navigate.

Cons

  • Would like to be able to print only unprinted orders in packing slips.
  • More reporting options within Red Falcon.
  • Would like to be able to search by order number under customer order history.
  • Be able to do recurring orders on the back end for MISC items.
  • Being able to see orders flagged with low GP before processing has helped us avoid taking a loss on an item or order by catching it ahead of time.
If this is the Phoenix system I had used in the past, Red Falcon is much more up-to-date and streamlined.

Do you think Red Falcon delivers good value for the price?

Yes

Are you happy with Red Falcon's feature set?

Yes

Did Red Falcon live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Red Falcon go as expected?

I wasn't involved with the implementation phase

Would you buy Red Falcon again?

Yes

It should be suitable for any company selling a line of products.

Red Falcon Feature Ratings

Pricing
10
Order entry
10
Credit card processing
10
Order Orchestration
10
Dashboards
7
Standard reports
8
API for custom integration
10
Role-based user permissions
10
Not Rated

Using Red Falcon

Very easy to maneuver throughout the system and the order processing is an easy step by step process.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Order processing
  • Item management
  • Order entry
  • Reporting could have more flexibility.

Comments

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