RedPrairie WMS Review
July 30, 2014
RedPrairie WMS Review
Score 5 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with RedPrairie
The RedPrairie Warehouse Management System (WMS) was used by my company's principle US consumer electronics parts warehouse facility in Kent, WA. All incoming parts from foreign countries would arrive at this facility to be inventoried by the RedPrairie WMS and then the parts were picked, packed, & shipped to repair depots, 3rd party servicers, or end users.
- In general, the customer support was adequate. Fortunately, we were large enough to be able to exert pressure on RedPrairie senior management when problem resolution was slow. Due to the uptime criticality of our warehousing operation, we couldn't afford any major delays more than 4 hours because of the order backlog.
- The RedPrairie technical staff was knowledgeable. However, our particular WMS system had been highly customized over the years and it did not seem that their support techs had complete understanding of our system configuration. We were forced eventually to seek support from a 3rd party RedPrairie servicer who had originally installed our system.
- By and large, the RedPrairie WMS system worked very well and we were able to integrate it with our ERP system.
- RedPrairie had project managers but they didn't seem to have much control or influence in the RedPrairie professional services group.
- RedPrairie would not accept customer statement of work (SOW) and were very reluctant to negotiation on terms and conditions. Many hours were spent by our procurement staff in trying to negotiate key issues or deadlines. After awhile, one of our procurement staff refused to deal with RedPrairie SOW or contracts out of sheer frustration.
- RedPrairie billing, especially for professional services, was atrocious. No details. No copies of consultant travel receipts. Delayed and incomplete bills.
- Not knowledgeable enough about any positive or negative ROI. The WMS product worked well so I guess it was a positive ROI. Installation or upgrades were problematic.
Only had experience working with the Vigna and RedPrairie WMS systems. Vigna had better customer support but was not as customizable a product as RedPrairie. I did not make the selection decision for either RedPrairie or Vigna. Both these systems were in place previously.