Enterpriselevel migration made DIYsimple with Relokia

We relied on Relokia’s Help Desk Migration platform to move more than three years of historical tickets, attachments, custom fields, and user profiles from our legacy help‑desk system into our new solution. Without it, the project would have required weeks of scripting and SQL work by our engineering team; with Relokia, a single operations manager completed the entire migration in two afternoons. The tool solved three key problems for us: eliminating the risk of data loss, automating complex field and status mapping, and performing the transfer with zero customer‑visible downtime. While our primary use case was a one‑off migration, the success of this project means we will turn to Relokia again for future consolidations or sandbox refreshes.