Relokia

We relied on Relokia’s Help Desk Migration platform to move more than three years of historical tickets, attachments, custom fields, and user profiles from our legacy help‑desk system into our new solution. Without it, the project would have required weeks of scripting and SQL work by our engineering team; with Relokia, a single operations manager completed the entire migration in two afternoons. The tool solved three key problems for us: eliminating the risk of data loss, automating complex field and status mapping, and performing the transfer with zero customer‑visible downtime. While our primary use case was a one‑off migration, the success of this project means we will turn to Relokia again for future consolidations or sandbox refreshes.

Assisted in a data migration from one help desk vendor to another. Their process was easy and provided verification before we even committed to the process. They handled moving 100K + of conversation data from our old system to the new. Seamless process which saved us weeks of work. Without their service we could not have moved systems.

Basecamp

We recently partnered with Relokia to migrate nearly seven years' worth of data from our old support ticketing system to a new platform—and the experience was outstanding from start to finish. This migration involved a massive volume of historical data that would have been extremely challenging and time-consuming to handle manually through CSV exports and uploads. Accuracy and reliability were critical for us, as we couldn't afford any errors or missing information. Relokia delivered exactly what we needed.

We used Relokia for an automated migration from Zendesk to Freshdesk on a very tight timeline. Typically, this would be a manual process of copying every ticket and knowledge base article, consuming days of effort, or using an expensive contractor with custom tooling, again taking weeks.