Item: Relokia
Rating: 10
Author: Verified User

Overall Satisfaction with Relokia

Use Cases and Deployment Scope

We recently partnered with Relokia to migrate nearly seven years' worth of data from our old support ticketing system to a new platform—and the experience was outstanding from start to finish.
This migration involved a massive volume of historical data that would have been extremely challenging and time-consuming to handle manually through CSV exports and uploads. Accuracy and reliability were critical for us, as we couldn't afford any errors or missing information.
Relokia delivered exactly what we needed.

Pros and Cons

Pros

Outstanding customer support with fast replies to issues and questions
Easy to use system
Efficient and timely completion of services
Real demo using real data provided before purchase

Return on Investment

Migration of data took a few days instead of weeks of preparation and testing

Usability

The tool was easy to learn and use. The free demo used real data from our systems so that we could verify how data would actually transfer over and look in the new system.

Key Insights

Do you think Relokia delivers good value for the price?

Yes

Are you happy with Relokia's feature set?

Yes

Did Relokia live up to sales and marketing promises?

Yes

Did implementation of Relokia go as expected?

Yes

Would you buy Relokia again?

Yes

Likelihood to Recommend

The Relokia team ensured that every piece of data was transferred flawlessly. The migration process was smooth, efficient, and—most importantly—error-free. Their communication was clear throughout and it was really easy to get answers when needed. With Relokia, we were able to move forward with our new system without the usual headaches that come with complex data migrations. We highly recommend their services to any organization looking for a dependable and professional migration partner.

Comments

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Easy Migration of Large Data Set