Item: ReputationStacker
Rating: 10
Author: Jenn Brenner

Overall Satisfaction with ReputationStacker

Use Cases and Deployment Scope

We use ReputationStacker for online reputation management and experience management. It is excellent for getting reviews and customer feedback for all of our locations, and helps us keep track of everything in one place - including following up with all of our customers to make sure they are completely satisfied with our services.

Pros and Cons

Pros

Online Reputation Management
Review Generation
Customer Feedback Collection
Enterprise Experience Management

Cons

Nothing

Return on Investment

Extremely positive. When we get reviews we get more customers.

Usability

ReputationStacker is intuitive and easy to use. Everything is where you would expect it to be. If you have a question about anything then their support team is fast to respond and very helpful.

Key Insights

Do you think ReputationStacker delivers good value for the price?

Yes

Are you happy with ReputationStacker's feature set?

Yes

Did ReputationStacker live up to sales and marketing promises?

Yes

Did implementation of ReputationStacker go as expected?

Yes

Would you buy ReputationStacker again?

Yes

Likelihood to Recommend

I think ReputationStacker is very good for businesses with at least a few locations who don't necessarily have a personal relationship with every customer. If you know all of your customers very well then it's easy to ask them for reviews and feedback and follow up with them to make sure you get it, but as soon as you have a customer volume where you know longer know every customer then having a system like ReputationStacker is a requirement.

Comments

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ReputationStacker is perfect for online reputation management and review generation