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ReputationStacker

Score10 out of 10

8 Reviews and Ratings

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What is ReputationStacker?

ReputationStacker is an automated review management system that, according to the vendor, assists businesses of all sizes in streamlining the process of collecting online reviews from their customers. This software solution is aimed at a wide range of professions and industries, including healthcare, legal, home services, education, and software/technology. It offers various features that, according to the vendor, can help businesses enhance their online reputation and generate more business.

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Categories & Use Cases

Media

Screenshot of ReputationStacker's review management interface, which helps businesses of all sizes get more reviews, respond to them, share them on social media & their own websites, and manage their entire online reputation from a single dashboard.
Screenshot of ReputationStacker's review monitoring dashboard. It monitors reviews from over 100 review sites, from Google to industry-specific review sites (like Avvo for lawyers and Healthgrades for doctors). The user can respond to reviews directly from the ReputationStacker dashboard, and assign reviews to teammates for follow-up, share reviews as posts on social media pages, and share reviews on a company's website via the Review Feed widget.
Screenshot of ReputationStacker's reports. These help to turn the qualitative feedback from online reviews and customer feedback into quantified data. ReputationStacker works for single-location SMBs, but for multi-location online reputation management, the system is not only designed for automatic review generation, but also to run apples-to-apples comparisons of a business's locations to discover what customers really care about, including what's being done right, to where improvements can be made.
Screenshot of ReputationStacker’s automated review generation, which requires no manual follow-up. The system lets you set your ideal timing and delivery method (email, text message, or both) so each review request feels natural. Review request templates in ReputationStacker are also customizable. So if you want to sound more casual or more formal you can customize them to fit your brand. ReputationStacker's review request forms are on-brand and customizable so you can collect more customer feedback on the frontend, or streamline things and send customers directly to the review sites that are most important (Google, of course, but also niche and industry specific review sites).
Screenshot of ReputationStacker's AI review responses stand out for a few reasons: 1) Their prompting allows you to dial-in your brand voice so responses sound like they're coming from you and not some generic review response generator. 2) You can train the system on your previous responses so AI-generated review responses sound just like how you've replied to reviews in the past. 3) You can set the threshold at which the system automatically responds to reviews (for example: "Only auto-respond to 5-star reviews") and when to let you approve, re-generate or edit the response before you send it.
Screenshot of ReputationStacker's review widgets can showcase reviews on a company website. You can choose which reviews you want to show (for example, you can create a Google review widget that only displays Google reviews that mention a specific service), and every time a new review comes in that meets your criteria, the system will automatically add it to the widget. The widget can be customized with a few clicks. Copy the embed code and paste it on a website wherever the review should appear. You can even add multiple review widgets on your site to highlight specific services or locations.

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Screenshot of ReputationStacker's review management interface, which helps businesses of all sizes get more reviews, respond to them, share them on social media & their own websites, and manage their entire online reputation from a single dashboard.

ReputationStacker Reviews

What users are saying about ReputationStacker.
View all ReputationStacker reviews

Pros

  • Automates online review generation across multiple locations
  • Enhances local search visibility and rankings
  • Provides a centralized dashboard for comprehensive reputation overview

Using ReputationStacker for reviews and customer feedback for medspa chain

Courtney Stewart
Paid Media Specialist in Marketing at Glow MedSpa (51-200 employees employees)

Use Cases and Deployment Scope

I work for a chain of med spas. ReputationStacker is what we use to get our patients to write reviews. It works really well for getting reviews and customer feedback from our patients. We also use it for following up with patients who don't have perfect experiences. There is a follow up feature that allows us to assign follow up to team members and they can mark whether or not they followed up and the outcome of the follow up.

Pros

  • Getting reviews
  • Customer feedback
  • Customer experience
  • Customer follow up

Cons

  • EHR connection

Return on Investment

  • We have an average of over 30% more clicks on our Google Business Profiles since we started using ReputationStacker (because we now show a lot higher in Google's local search pack).

Usability

Exactly What We Need for Reviews and Reputation Management Across Multiple Dental Clinics

Alyssa Alvarez
Marketing Manager in Marketing at CarolinasDentist (501-1000 employees employees)

Use Cases and Deployment Scope

We use ReputationStacker for online reputation management for all of our dental clinics. The main problem it solves is generating, monitoring, and managing patient reviews at scale without creating extra work for our teams. It automates review requests, helps us respond to feedback efficiently, and gives us clear a clear view of how each location is performing. It’s very focused on reviews, which is exactly what we need, and it fits cleanly into our existing workflow.

Pros

  • Online reputation management for multiple locations of our business
  • Review generation for all of our clinics (with a focus on Google reviews)
  • Responding to reviews at scale
  • Review and reputation reporting

Cons

  • Adding additional locations of our business wasn't obvious at first, but when I figured out how to do it it was easy after that.

Return on Investment

  • We pay $99 per month per location and our clicks and calls on our Google Business profiles have gone up a lot since we started using ReputationStacker. One additional new patient per month more than covers the cost of it, and it helps us get way more than one new patient each month at each location. I'd estimate we get a minimum of 5 or 6 new patients a month per location because of ReputationStacker.

Usability

Alternatives Considered

Podium

Why we use ReputationStacker for reviews.

Hannah Pritchard
Attorney in Legal at Bachus Law (51-200 employees employees)

Use Cases and Deployment Scope

We operate in a highly competitive market and need to consistently earn Google reviews to stay visible in local search. ReputationStacker automates review generation for us so we don't have to think about it. It reaches out to our clients, collects their feedback on our services, and then sends them to Google to write a review. Without this, we're more or less invisible. With it, we stay at or near the top of search results.

Pros

  • Review generation.
  • Review monitoring.
  • Review responses.

Cons

  • Drill deeper in reports.

Return on Investment

  • The ROI is tremendous, given how it keeps us ranking high in Google local search.

Usability

Alternatives Considered

Birdeye and Podium

Other Software Used

HubSpot Sales Hub, HubSpot Marketing Hub

ReputationStacker is the best online reputation management software I've used

Austin Brown
Manager in Product Management at Reimagine Roofing (51-200 employees employees)

Use Cases and Deployment Scope

We use ReputationStacker to get more reviews and get insight into what our customers want and need at all of our locations. We’ve always made it a point to actually get back to our clients when they leave a review and I like how I can do that from within the ReputationStacker dashboard.

Pros

  • Gets us more reviews
  • Makes it easy for us to respond to reviews
  • Gives us insight into what our customers want

Cons

  • Can't think of any

Return on Investment

  • Very positive. Since we started using ReputationStacker we easily get 10-15% more new business than we used to.

Usability

Alternatives Considered

SOCi and Podium

Other Software Used

Jobber

ReputationStacker is perfect for online reputation management and review generation

Jenn Brenner
Operations Manager in Product Management at Just Right Plumbing, Heating, & Cooling (201-500 employees employees)

Use Cases and Deployment Scope

We use ReputationStacker for online reputation management and experience management. It is excellent for getting reviews and customer feedback for all of our locations, and helps us keep track of everything in one place - including following up with all of our customers to make sure they are completely satisfied with our services.

Pros

  • Online Reputation Management
  • Review Generation
  • Customer Feedback Collection
  • Enterprise Experience Management

Cons

  • Nothing

Return on Investment

  • Extremely positive. When we get reviews we get more customers.

Usability

ReputationStacker Alternatives

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