Use RightNow... right now!
January 06, 2014

Use RightNow... right now!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

RightNow

Overall Satisfaction with RightNow

Pros

  • Case management
  • Communication within cases between agents
  • Ease of use
  • Training

Cons

  • Uploading documents can be a little tricky sometimes
  • Interface could be a tad bit more simplified
  • A status page would be great
  • Better customer service
  • Time management
  • Faster case conversion
The application works well within a sales project management environment. Can't think of a specific scenario where the application wouldn't be appropriate other than maybe an environment where the volume and turnover of cases is large and quick.

Using RightNow

I would have said 10 because I really like the tool, but that decision is not mine. I've used Access before RightNow. This tool was selected by our leaders before I joined the group so I did not have a say in choosing the tool.

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