RightNow + Support Organization = Success
January 28, 2015

RightNow + Support Organization = Success

Tony Vu | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with RightNow

RightNow was being used to manage technical support cases with our support organization and also to manage knowledge base articles. It was being used by the department. It was a great solution to manage support cases for our organization and stay in touch with our customers.
  • RightNow has an excellent user friendly interface.
  • Very easy to learn and efficient way to manage support cases.
  • Excellent searching capabilities
  • Quicker time loading the application
  • Less memory consumption
  • Faster searching speeds
  • It provided better customer service
  • Kept our customers engaged and updated
  • It allowed new support engineers to quickly learn the software
Well suited for a support organization and knowledge base article database.