RightNow + Support Organization = Success
January 28, 2015
RightNow + Support Organization = Success
Score 8 out of 10
Vetted Review
Verified User
Software Version
RightNow
Overall Satisfaction with RightNow
RightNow was being used to manage technical support cases with our support organization and also to manage knowledge base articles. It was being used by the department. It was a great solution to manage support cases for our organization and stay in touch with our customers.
Pros
- RightNow has an excellent user friendly interface.
- Very easy to learn and efficient way to manage support cases.
- Excellent searching capabilities
Cons
- Quicker time loading the application
- Less memory consumption
- Faster searching speeds
- It provided better customer service
- Kept our customers engaged and updated
- It allowed new support engineers to quickly learn the software
Comments
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