Item: Rimini Street
Rating: 8
Author: SOMARAJU SALADI

Services Provided

Customer support / Help desk

Business Problem

They understand all the business issues and are able to provide the required resolution.

Pros and Cons

Provide product-related issue resolutions.
Provide support on current customizations.
Provide necessary patches.

They should try to use non-prod instances on their own without asking the customer more often for web meetings to investigate issues.
Attaching files became cumbersome due to some policy changes lately.
Knowledge Base is missing. It would be very very helpful if they can provide a good library of topics for resolutions ourselves so that we can save a lot of time working with Rimini Street engineers otherwise.

Selection Criteria

I am not sure, but it is our organization's leadership's decision.

Project Management

I saw onboarding meetings, and they are effective.

Products deployed

oracle ebusiness Suite

Likelihood to Recommend

Well suited - they respond comparatively quickly.
Less appropriate - we may miss any critical/security updates/patches because we cannot download Oracle patches.

Rimini Street - Good job!

Overall Satisfaction with Rimini Street