Rimini Street - Good job!
March 21, 2024

Rimini Street - Good job!

SOMARAJU SALADI | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Rimini Street

Pros

  • Provide product-related issue resolutions.
  • Provide support on current customizations.
  • Provide necessary patches.

Cons

  • They should try to use non-prod instances on their own without asking the customer more often for web meetings to investigate issues.
  • Attaching files became cumbersome due to some policy changes lately.
  • Knowledge Base is missing. It would be very very helpful if they can provide a good library of topics for resolutions ourselves so that we can save a lot of time working with Rimini Street engineers otherwise.
Well suited - they respond comparatively quickly.
Less appropriate - we may miss any critical/security updates/patches because we cannot download Oracle patches.

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