Rimini Street 3rd Party vendor support review
Continue reading
Overview
What is Rimini Street?
Rimini Street, headquartered in Las Vegas, is a global provider of enterprise software support products and services, and a third-party support provider for Oracle and SAP software products, specializing in database and ERP support and management services.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Service Offering Details
- About
- Integrations
- Tech Details
- FAQs
What is Rimini Street?
Rimini Street delivers expert, unified support products and services for enterprise software support, including Oracle, SAP, and Salesforce, with the goal of empowering clients to extract the greatest value from enterprise software investments, achieve substantial savings, and enable faster innovation to drive competitive advantage and growth.
Rimini Street Videos
Rimini Street: Extending the Life of ERP Software
Rimini Street is a global partner to organizations that aims to help them cut costs to drive innovation and growth.
Rimini Street Supported Products
- Oracle Siebel CRM
- Oracle Retail
- Oracle Database
- Oracle JD Edwards EnterpriseOne
- Oracle JD Edwards World, discontinued
- Oracle Fusion Cloud PLM
- Oracle PeopleSoft HCM
- Oracle PeopleSoft SCM
- Salesforce Service Cloud
- Salesforce Revenue Cloud
- Salesforce Sales Cloud
- Oracle Software
- Oracle E-Business Suite (EBS)
- Oracle Hyperion
- Oracle Fusion Middleware
- ATG Web Commerce
- SAP Business Suite
- SAP HANA Database
- SAP S/4HANA
- SAP Sybase Database
- SAP Business Objects
- Salesforce Platform Cloud
- Salesforce AppExchange Products
- Salesforce Community Cloud
- Microsoft SQL Server Database
- IBM Db2 Database
- Rimini Street Application Management Services for Salesforce
- Rimini Street Application Management Services for Oracle
- Rimini Street Application Management Services for SAP
- Rimini Protect
- Interoperability and Integration Services
- License Services
- Monitoring and Health Check Services
- Global Tax, Legal, and Regulatory Update Services
- Professional Services
Rimini Street Availability
| Geography | Global |
|---|---|
| Supported Languages | English, Portuguese, French, German, Hebrew, Japanese, Korean, Spanish, Mandarin, Arabic |
Frequently Asked Questions
Rimini Street, headquartered in Las Vegas, is a global provider of enterprise software support products and services, and a third-party support provider for Oracle and SAP software products, specializing in database and ERP support and management services.
Reviewers rate Support Rating highest, with a score of 8.3.
The most common users of Rimini Street are from Enterprises (1,001+ employees).
Comparisons
Compare with
Reviews and Ratings
(50)Attribute Ratings
Reviews
(1-25 of 26)Companies can't remove reviews or game the system. Here's why
May 01, 2024
Rimini Street 3rd Party vendor support review
- Respond quickly to any ticket raised
- Engage with high quality experienced engineers
- Strong customer focus and follow up with clear processes to drive continuous improvement
- Should have more tailored induction, ie have more customer / product aligned artefacts and sessions
- Weekly meeting to track ticket status
- Assign resources to oversee issue resolution
- Proactively work on aged tickets
- Internal resource pool of experts
- Ticket management can be more proactive on any aging ticket
March 31, 2024
Let Rimini do the work for you.
- Their ticketing system is easy and fast (within 15 minutes). Depending on the priority, an issue is assigned immediately. If the issue persists for a few hours, they have global support until the issue is resolved.
- I have worked with Rimini Street on modules such as Payables, General Ledger, Inventory, Receivables, Purchasing, EAM, Fixed Assets, and custom programs. These could be generic or specific to an issue.
- I had to open a priority one ticket for the month-end closing issue, and the response and solution were lightning speed.
- I have worked with Rimini Street Engineers globally and have seen all of them treated with respect and empathy and are productive. I haven't encountered anything that would require improvement, but continue with the same level of service they have provided.
March 21, 2024
Rimini Street - Good job!
- Provide product-related issue resolutions.
- Provide support on current customizations.
- Provide necessary patches.
- They should try to use non-prod instances on their own without asking the customer more often for web meetings to investigate issues.
- Attaching files became cumbersome due to some policy changes lately.
- Knowledge Base is missing. It would be very very helpful if they can provide a good library of topics for resolutions ourselves so that we can save a lot of time working with Rimini Street engineers otherwise.
March 21, 2024
Rimini Street Support Review
- Tries to provide quick assistance after opening tickets
- Technical Support
- Need to provide open access to resolutions and add them to something like a knowledge base.
March 21, 2024
Rimini Street Support
- Good response time on the P1 and P2 issues
- They need more experienced people in their team who can quickly analyze the issue
March 21, 2024
Rimini Street - Does the Job
- Communication
- Oracle ASCP Support
- Oracle EBS Support
- Knowledge
- Clarity
February 02, 2024
Nice change from Metalink support
- Problem identification
- Debugging issue
- Communication
- Initial timeliness in responding to request, however I believe they would be operating withing their agreed SLA's. I have not yet submitted a high-priority case to see how their SLA would change.
- One ticket was mis-assigned, and while there was a definite relationship with the persons skillset due to the product, my issue was not entirely related to that product. This resulted in a lot of wasted time and effort, and frustration on my part, until the ticket was reassigned correctly.
January 30, 2024
Top Notch ERP support.
- Quick to reply to open cases.
- Understands our ERP application.
- Able to access our systems when required.
- Guarantees support for all versions of our ERP applications.
- Continue to be able to support older operating systems and database migration services.
- Continue to advance security related support and applications around ERP systems.
January 08, 2024
Good Customer Support
- Respond in a timely manner
- Managers are responsive
- Able to help with related areas beyond just the specific product
- More knowledge articles
- More code samples
January 03, 2024
A DBA's view on Rimini Street Support
- They are excellent in resolve PeopleSoft data issue. For example, At one stage, we have a cheque run failed. They came to our environment and help us to debug the program and find the root cause of the issue. This not not like other supporters who would say, this is a UWA customisation, you find out where the problem is.
- We also have one incident that our scheduled reports failed in 4000+. It would take long time to reschedule them not mention re-run then in the period. Rimini Street staff gave us an script and we were able to set failed reports back to queued status and re-run them within the period.
- We have some issues which Purchase Orders are having issues and the balance are incorrect. Rimini Street staff would investigate and find a solution for us. We were able to correct the data and correct the ledger.
- We as a mixed staff from DBA team and Finance team are very happy with the Rimini Street's support. It seems they would take whatever issues and problems and give us some information and support.
- One of the example is that our PeopleSoft were hosted on Windows 2008R2. As Microsoft de-supports the version. We had to do an upgrade of the OS. Rimini Street advised us a few options and support us on the journey of the OS upgrade. They are on standby when we are doing the PROD upgrade process.
- We had an incident when Windows 2008R2 does not work as expected after one patch reboot. Rimini Street staff helped us to recover the PeopleSoft application and migrate the application into a newly restored host from a known good backup, migrate the database over and managed a "no data lost" recovery.
October 25, 2023
Great support for older software
- Timely responses
- Quick to involve additional team members when problem is more complex
- Clear communicators
- The dashboard for creating a support case needs to be written for non-technical users.
October 24, 2023
Rimini Street Review
- Gathering Requirements
- Troubleshooting
- Customer Service - Pleasant
- In one particular case there was another tech who had expertise for an issue we were having but he was on vacation. So perhaps some better coverage/cross training. That was Hyperion Support related. However, they are quick to respond after ticket is submitted.
June 05, 2023
Service in support.
- Quick response.
- Good communication in following up.
- Gets to the root of the issue.
- Quick resolution.
- I haven't felt any areas of improvement from my technology perspective.
February 10, 2023
Review of Rimini Street
- On time Resolution
- Depth understanding of topics
- Provide Process oriented explanation
- Portal interface should be improved
- In absence of engineer some back up assistance should be there as per the priority of the case
February 09, 2023
PeopleSoft Tax Updates for 89 and 90 version
- Rimini Street provides Tax updates in time especially for Year end updates it is provided well in advance.
- Verify if Adecco has custom program for Tax updates and deliver the updates in correct version.
February 09, 2023
Rimini Street Review
- Quick response and acknowledgement on high priority cases
- Follow ups until satisfactory solution provided
- Available for quick meetings when needed
- Consultants with Strong technical knowledge
- Resolution time for low priority case is too high which can be decreased
- SAP Basis resource knowledge can be improved.
February 09, 2023
Rimini Street Review
- review and clarify an issue
- conduct a meeting to share and elaborate an action plan
- documenting each case
- all my cases where excellent treated, from this point of view I have nothing to improve
February 09, 2023
Glad to work with Rimini Street
- Provide Customer Support
- Business Objects installation
- SAP Business Objects support
- they can have a live chat window where any customer can directly connect with them over chat.
February 09, 2023
Excellent Technical Expertise and Customer Service
- Great technical JDE knowledge
- Great response time
- Easy to follow explanations
- Excellent customer services
December 21, 2022
Rimini Street Review
- Quick response after opening ticket
- Quick to respond to any questions
- Always tries to provide assistance
- Oracle DBA expertise is noticeable
- Quickest way to find the solution
- Actually finding the solution
- Find alternative solutions and recommendation from others if current tech does not know.
- Get access to Oracle MOS solutions and available database CPU and PSI patches.
December 12, 2022
Rimini Street provides better support for legacy Oracle products than Oracle does at a fraction of the cost
- Responsiveness to issues logged
- Customer Success Management
- Providing Options and guidance to resolve issues
- Took a long time to establish connectivity
- working through kinks of configuring system when passwords need to be reset every 90 days on our side
December 12, 2022
Rimini Street feedback
- Technical support
- Requirement gathering
- Well designed portal
- User communication
- Mail chain template improvement
December 12, 2022
SAP Support for less
- Offer solutions with options
- Communicate well
- Listen to our requirements
- We only use a small portion of the Rimini services portfolio. Getting the word out of all the various services they provide with customer recommendations may have been helpful.
July 24, 2022
Rimini is a smart choice to save money
Score 9 out of 10
Vetted Review
Verified User
- Providing targeted patches that fix a specific issue.
- Providing data fixes quickly.
- We usually work with the same people which helps with communication and solutions.
- A searchable knowledge base
- Proactive patches based on current Oracle version