Highly professional and responsive.
April 16, 2025

Highly professional and responsive.

Sam Edwards | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Rimini Street

Pros

  • Professional advice in a timely manner.
  • Broad range of skills and product knowledge.
  • Highly skilled and available engineers.
  • Responsive service for impacting issues.

Cons

  • Legal and compliance changes could be delivered with more lead time.
  • Change of primary support contact happened too often.
  • Cost savings in operationally running SAP.
  • Risk reduction.
  • Time to develop alternative solutions.
Excellent. Very professional and responsive.

Do you think Rimini Street delivers good value for the price?

Yes

Are you happy with Rimini Street's feature set?

Yes

Did Rimini Street live up to sales and marketing promises?

Yes

Did implementation of Rimini Street go as expected?

Yes

Would you buy Rimini Street again?

Yes

The transition from software vendor to Rimini Street third-party support was well managed and planned, with great visibility of progress. The ability to react quickly to impacting issues and have engineers engaged at speed is impressive. The understanding of and engagement around support issues related to software incompatibility, which inevitably occur over time, was great.

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