Rimini support for Oracle EBS.
Updated April 03, 2025

Rimini support for Oracle EBS.

John Driscoll | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Rimini Street

Pros

  • Process Manufacturing assistance.
  • Supply Chain guidance (Greg McKay knows his stuff).
  • EBS API research.

Cons

  • As a global support organization, at times I'll interact with someone with an accent that is a little tricky to understand. This has never prevented us from reaching a resolution.
  • It would be nice to have access to a library or knowledge base to be able to research topics on my own.
  • Cost savings.
  • 24x7 DBA support.
  • Access to functional expertise we don't have on-staff.
I get responsive attention to cases opened and satisfactory (or better) outcomes on each case created. It's also been nice to dialog with a real person to describe some of the intricacies of some issues and reach the best outcome.
No other products have been evaluated by our organization at this time.

Do you think Rimini Street delivers good value for the price?

Yes

Are you happy with Rimini Street's feature set?

Yes

Did Rimini Street live up to sales and marketing promises?

Yes

Did implementation of Rimini Street go as expected?

Yes

Would you buy Rimini Street again?

Yes

If you want good, solid EBS support without constantly supplying your db version, OS information, patch levels, and a dozen other details before getting anywhere with your support provider, give Rimini Street a look. I know our organization looked at Rimini due to the high cost of OEM-provided support for R12 and is saving money by choosing Rimini as an alternate supplier.

Evaluating Rimini Street and Competitors

The only additional task I might consider is to get additional statistics on response and resolution metrics from each support provider. Then, follow it up with some phone conversations with existing customers to get their perspective as well.
RImini is now hosting Street Live gatherings that allow customer and prospects to meet with Rimini executive and accout reps to get insight and observations into what's working and what is on the horizon. I attended one such event recently and found it helpful.

Rimini Street Implementation

From an end-users perspective it was pretty seamless.
a) Here's your new website to open and manage cases.
b) Here's your credentials
c} Here's the process for sharing documentation with the Rimini staff working the case.

Step (c) was a bit different because the agreement stipulates we aren't sharing Oracle intellectual property back-and-forth. So the process of providing some of the issue documentation was different than working with Oracle support directly.
Change management was a small part of the implementation and was well-handled - Rimini has onboarded plenty of new customers, so they have a solid process. We've since added additional support capabilities with them (24x7 DBA) which was new for us and required some coordination between us and Rimini. Overall that transition has gone well too.
  • Not significant, but determining who from our team was going to be the point-person for each functional area and be the one to open and manage cases.

Rimini Street Training

We didn't have "in-person" training, but it really wasn't necessary. The site is intuitive enough you'll not have any issues opening or managing your cases via the Rimini portal.

Relationship with Rimini Street

I wasn't involved in the sales process, so Ican't give a qualified response.
I've had nothing but good results from working issues with the Rimini Support team. The RImini account rep seems very willing to do whatever-it-takes to ensure we are a satisfied customer.
I wasn't involved with the sales negatiations, so I can't shed any light on this aspect.
As with any negotiation, ensure both parties clearly understand the requirements and outcomes; expectation management.

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