A full featured phone system for today's business needs
October 09, 2023

A full featured phone system for today's business needs

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with RingEX

We use RingEX mostly for voice calls in the office. We also receive multi-factor authentication codes from various websites.
  • System is relatively stable and reliable
  • The phones are intuitive and easy to use
  • The application interface is easy to use.
  • Direct phone calls were not arriving from external callers
  • Internal calls could not be transferred.
  • Process for approving SMS messaging was cumbersome and confusing.
  • In today's flexible, hybrid work environment RingEX provides a great solution to route calls to employees whether they are in the office, working remote or travelling.
RingEX is reliable and easy to use. It is one piece of technology that we can set up and rely on. There is no ongoing effort needed to support the system.
Rather than using personal phones for multi-factor authentication we use RingEX to manage verification codes.
RingEX has many more features than a standard desktop phone system. It can be accessed from anywhere and in today's work environment this is absolutely critical for a phone system.

Do you think RingEX delivers good value for the price?

Yes

Are you happy with RingEX's feature set?

Yes

Did RingEX live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of RingEX go as expected?

I wasn't involved with the implementation phase

Would you buy RingEX again?

Yes

RingEX has been a relatively stable phone system. The user interfaces are intuitive and easy to use. Chat support was helpful and willing to work with us to resolve issues.

RingEX Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
10
Directory of employee names
Not Rated
Answering rules
8
Call recording
10
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Mobile app for iOS
10
Mobile app for Android
Not Rated