Value for the Money
April 15, 2024

Value for the Money

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with RingEX

We use Ring Central as our main phone provider. It allows us to have 5-6 phones in the shop without having to get additional landlines through the phone or cable provider. Especially since the phones are located at different points in the store and not just the office. We have the flexibility to add additional lines and locate them in various areas.
  • Various phone plans
  • Ability to add/subtract phones in the app
  • On the spot recording of a new outgoing message
  • Ease of adding call routing
  • Menu of features could be simplified
  • Ability to change call routing is time consuming
  • Cost effective bundles
  • Adaptive outgoing messaging
  • Flexible user programing
Unless there is an issue with the internet, we have had Ring Central for 6 years and it has always performed. Best spend and cost effective for multiple phones lines.
To be honest, we could use their services more than we currently do. We have simplified the call routing due to the size of our staff and how busy we are. I need to reach out to Ring Central to help us increase efficiency in our shop by creating a better map of call routing - which I know it can do as we used to use it.

Do you think RingEX delivers good value for the price?

Yes

Are you happy with RingEX's feature set?

Yes

Did RingEX live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of RingEX go as expected?

I wasn't involved with the implementation phase

Would you buy RingEX again?

Yes

The ease of updating our phones to more modern editions was great and the technical support to do that was fantastic!

RingEX Feature Ratings

Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
6
User templates
4
Call reports
9
Directory of employee names
9
Answering rules
8
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
8
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated