Innovative company that proactively searches for opportunities to advance in fraud and abuse screening
December 28, 2022
Innovative company that proactively searches for opportunities to advance in fraud and abuse screening
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Riskified
My company utilizes Riskified as our online order fraud screening vendor, which helps to minimize the manual work of reviewing orders for fraudulent activity. Our teams are highly interactive with each other in order to communicate needs as fraud trends emerge, and Riskified is able to quickly adjust their models to capture and address. After implementing Riskified, we have minimized our fraud loss numbers from online traffic. For 2021 fiscal year, we had 110.5M orders processed by Riskified with a 0.03% chargeback rate. We continue to see improved approval rates year over year as a whole.
- Collaboration; Riskified builds strong relationships with their clients and works to always meet the clients' needs
- Ascend; This is a great way for Riskifieds clients to meet, collaborate and learn from each other
- Innovations; Riskified puts a huge emphasis on listening to their clients and finding a way to meet their needs, whether it's chargeback related, fraud screening related or abuse related.
- It would be beneficial to be able to utilize more data within Riskified's model across the industry while being able to keep the clients anonymous.
- Work towards a platform where point of sale transactions could be potentially screened and incorporated into the screening process.
- Riskified has continued to outperform the contractual SLA approval rate by 0.5% for fiscal 2022, which has contributed to more approved transactions and a lower callback rate into our call center by an estimated 30%
Riskified has helped us move forward with introducing our Marketplace online as we have confidence in their fraud screening capabilities with high-risk product selections. Some segments, when first implemented, can take some time for their model to adjust and adapt to the segment, but Riskified is great about continually updating their models to enhance performance in all areas.
Riskified has steadily outperformed our previous screening vendor year after year. We continue to see improvements in our approval rates, callback rate, and chargeback rate, as well as a continued effort to improve their products for the most effectiveness possible. Riskified's chargeback guarantee offers the assurance of their support and trust in their products and team.
Do you think Riskified delivers good value for the price?
Yes
Are you happy with Riskified's feature set?
Yes
Did Riskified live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Riskified go as expected?
I wasn't involved with the implementation phase
Would you buy Riskified again?
Yes