Ross ERP for process Manufacturing
August 31, 2018
Ross ERP for process Manufacturing
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Ross ERP
Ross ERP is the system or record for our company across all departments and product lines. We track financials, sales, production, and food traceability in Ross from the receipt of materials, through production planning, through customer shipments and invoicing.
- Development: the facet that sold us on Ross was the interaction with the user community and the commitment to development with the users in mind. They are by far the most customer driven company I've worked with in terms of product improvement and development. Companies of all sizes are heard and they're suggestions coalesced into a development plan that delivers value for your maintenance dollars.
- Lot Traceability: Ross ERP gives us a competitive edge in time for lot trace across multiple sku's and distribution lanes.
- Process manufacturing management. Ross recipe and process spec management is very robust, allowing us to capture and manage our yields and costs across labor and numerous types of ingredient inputs. Process manufacturing can be more complex then discrete, and Ross was built for process manufacturing.
- The user interface is under constant improvement, but its a difficult balance between flexibility and ease of use. They have made great strides in recent releases, but have room to grow.
- Built in reporting and analytics. Again, they are making great improvements over the last several releases, but have room to keep improving.
- I don't have hard numbers on ROI. For our business, ERP is a requirement, and Ross has excelled at meeting those requirements. We have nearly doubled the business, with perhaps a 20% increase in headcount managing those orders and invoices. We would not have been able to do that without the efficiencies of process we gained with Ross.
We found dynamics too new and too segregated at the Time. SAP was too rigid and expensive, and ProcessPro was a little too small and lacked features. What truly swayed us to Ross over AX was the customer community and the support and interaction that customer community received from all levels of the Ross organization. The level of service and consultation was like nothing you would get from and SAP or MS.
Aptean Ross ERP Feature Ratings
Evaluating Ross ERP and Competitors
Yes - We replaced Baan ERP. It was outdated and too difficult to update. We realized we were better off evaluating true Process ERP systems.
- Price
- Product Features
- Product Usability
- Vendor Reputation
The single most important factor was going to a conference and having direct contact with current customers. Hearing directly from them the challenges and solutions they had with the software. the support and development were very impressive. The others did not allow that access and routed us to canned demo's and dazzling displays.
I wouldn't change it. I would encourage everyone to get in touch with current customers, as many as possible and get real world feedback on what happens after the sale.