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Best customer loyalty software if you are willing to spend a good $$$$$$
June 16, 2022

Best customer loyalty software if you are willing to spend a good $$$$$$

Megha Bansal | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SaaSquatch

- Providing monthly rewards to employees.
- Incentivizing employees who complete specific certifications.
- Running one-to-one and multi-channel reward campaigns to attract people.
- Running reward program for vendors - Running Loyalty Programs for clients.
- Integrating with HubSpot and reporting on how the reward program is working.
- Also, helped in adding rewards to run personalized email campaigns.
  • Running referral campaigns
  • Rewards Management
  • Loyalty programs
  • Employee contribution incentives
  • Reporting can be improved.
  • Native Integrations only with high-level tools. Can improve by adding more tools.
  • limitations in terms of customizations
  • Referral Program UI
  • SaaSquatch LifeCycle feature
  • UI is simple and intuitive
  • Integrations with other tools like HubSpot, Marketo.
  • Costing is a bit too much w.r.t other tools in the market.
SaaSquatch is one of the most popular tools when it comes to rewards. If you are using CRMs like HubSpot, Salesforce, and Marketo, it easily gets integrated with these tools and gathers together all the essential pieces of reward campaigns. Other things that make it interesting are theme editing, easy reporting, and great customer service making this one of the best tools on the market today.

Do you think SaaSquatch delivers good value for the price?

No

Are you happy with SaaSquatch's feature set?

Yes

Did SaaSquatch live up to sales and marketing promises?

Yes

Did implementation of SaaSquatch go as expected?

Yes

Would you buy SaaSquatch again?

No

This scenario is true, especially for SAAS industries. Often times we focus on giving rewards and incentives to either employees or customers. But, we forget one another important segment of people i.e. the vendors/channel partners. Running channel incentive programs is a great way to increase sales of your software. Linking gift cards with X% of sales is a great way to keep partners motivated to sell your product more than your competitor's.