Item: Sage 100
Rating: 10
Author: Ryan Olsen

Overall Satisfaction with Sage 100

Use Cases and Deployment Scope

Sage 100 is the heart of our business. We use it for pretty much all of our day to day operations such as; order entry, inventory tracking, customer purchase history, historical product data, & pricing. While not limited to these categories, these are what modules are most typically used among our employees.

Pros and Cons

Pros

Tracks inventory / flags us when it's time to order more product in as inventory is running low
Data filters are very quick and easy to use
We appreciate the simple layout of Sage 100, it's easy to navigate & even if you aren't familiar, it's easy to learn the basics from simply just playing around.

Cons

Sage 100 at times will simply not connect to our server, we get remote support & all is well but, that issue tends to happen 2-3X a year.
Other than the above, I really can't complain. Coming from a more custom U.V. type database that used a whole bunch of codes to navigate, I think Sage 100 is 10x easier to use.

Return on Investment

Sage 100 has allowed us to better serve & manage our customers since we integrated it into our system in 1996. Since then, we have seen a lot of changes but, the consistent, simple layout has kept us re-newing our contract year after year.
Ordering inventory has been easier than ever since we integrated inventory tracking. No more ordering too much or too little.

Usability

It's a clean, simple layout that is pretty straightforward but, can go in depth if the user desires with custom reports.

Alternatives Considered

The system i used prior was custom built & was named "UV" - It was a very base level system that allowed users to navigate by typing prompts / number codes. While it did what it needed to do, It wasn't efficient as you'd be referencing your code book directory all day to find what you need. Sage 100 was a complete refresh & made me appreciate it even more coming from what was described above.

Key Insights

Do you think Sage 100 delivers good value for the price?

Yes

Are you happy with Sage 100's feature set?

Yes

Did Sage 100 live up to sales and marketing promises?

Yes

Did implementation of Sage 100 go as expected?

I wasn't involved with the implementation phase

Would you buy Sage 100 again?

Yes

Likelihood to Recommend

Sage 100 is great for referencing customer historical data. - Say a customer calls us and says "man I stopped in your shop a few months ago & picked up some really slick gloves & need more!" - Majority of the time our customer's don't have a part number or, much for us to reference so, we will pull their records & determine what they got previously & get them sorted!

From a business standpoint, I'm not really sure where Sage 100 would be less appropriate? - Perhaps if your a small mom/pop shop or a one man business, it may be more than you need but, I could still see it being beneficial if it is a sales driver.

Sage 100cloud Feature Ratings

Comments

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Efficient Easy to use