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100% Sage Accounting Fan
April 25, 2024

100% Sage Accounting Fan

Michélle du Plooy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Sage Accounting

Overall Satisfaction with Sage Accounting

I am a bookkeeper, I do 99% of my client's books on Sage Business Cloud Accounting.
90% of my clients are small (SMME) companies and does not require extremely complex software to run their businesses. Sage Accounting offers them everything they need in order to operate their business efficiently. It is user friendly and not difficult even for my clients to understand if I am unavailable for the day and they need to get the job done ASAP.
  • Customer Documents and Emails sent to customers look professional
  • Sage Accounting customer service is very good and someone always gets back to you
  • The software is easy to navigate and understand
  • Sage Accounting banking is straight forward, easy and it works well
  • Processing VAT is a breeze and convenient
  • Bank Recons are easy and I love it however, you can't find any record on Sage Accounting that you actually did the recon and can download a report afterwards as proof unless you download immediately.
  • The amount of email addresses that you can add to your customers/suppliers are only 100 characters, you can add additional contacts but then they don't receive statements and when you send an invoice, you have to go and specifically select them to be included which sometimes you may forget. There could maybe be 2 places to add emails, one for statements and one for invoices as a lot of companies don't want their statements sent to the same people that get the invoices, if this makes any sense.
  • You can only get a view of your top 10 clients, it would be nice to be able to get a report that has all your clients on but in order of high to low of how much they spend (every month or yearly etc.)
  • Banking is much faster than manual entry, saves up time and more income
  • I can work remotely in the bushveld so I can make money while I relax
  • Setting up new companies is pretty easy and if it wasn't I probably would have had a client or 2 less than what I do
Sage Accounting VAT processing is easy and reports are easy to read and close off od VAT periods are simple and straight forward where I found some other software it is not as simple. When you add bank transactions manually and they have VAT, some other software would be out with 1 cent etc. where with Sage Accounting I haven't had such a problem before. Customer payment allocations is so easy and convenient, other platforms not so much.

Do you think Sage Accounting delivers good value for the price?

Yes

Are you happy with Sage Accounting's feature set?

Yes

Did Sage Accounting live up to sales and marketing promises?

Yes

Did implementation of Sage Accounting go as expected?

Yes

Would you buy Sage Accounting again?

Yes

Sage Accounting is well suited for most SMME's especially companies with services, companies that does stock as well however there is a limit, depends on what you need for eg. if you need more of a CRM, sending reminders, assigning job, creating job cards from the quote with all the items that form that service, then Sage Accounting is a bit limited in that regards.

Sage Accounting Feature Ratings

9.5
Accounts payable
10
Accounts receivable
10
Cash management
Not Rated
Bank reconciliation
8
Expense management
Not Rated
Time tracking
Not Rated
Fixed asset management
Not Rated
Multi-currency support
Not Rated
Multi-division support
Not Rated
Regulations compliance
Not Rated
Electronic tax filing
Not Rated
Self-service portal
Not Rated
Global Financial Support
Not Rated
Primary and Secondary Ledgers
Not Rated
Intercompany Accounting
Not Rated
Localizations
Not Rated
Journals and Reconciliations
10
Enterprise Accounting
Not Rated
Configurable Accounting
Not Rated
Centralized Rules Framework
Not Rated
Standardized Processes
Not Rated
10.0
Inventory tracking
10
Automatic reordering
Not Rated
Location management
Not Rated
Manufacturing module
Not Rated
10.0
Pricing
10
Order entry
10
Credit card processing
Not Rated
Cost of goods sold
Not Rated
Order Orchestration
Not Rated
End-to-end order visibility
Not Rated
Order exception Resolution
Not Rated
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
8.3
Dashboards
10
Standard reports
10
Custom reports
5
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
10.0
Role-based user permissions
10
Single sign-on capability
Not Rated

Sage Accounting Support

Never wait in a long que before they answer and when they answer they always solve my query.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Correct
Yes - Yes, however some things not, like banking with Capitec is still an issue with my clients but working around it.
With stock reflecting correctly on balance sheet, there is a whole process which I wasn't aware of and wouldn't have ever needed it unless my one client didn't specifically asked for this. I panicked and phoned Sage Accounting, on the same call, they were able to assist and advise and sort out my query.