Sales Performance Management solutions from SAP SuccessFactors Review
April 14, 2025

Sales Performance Management solutions from SAP SuccessFactors Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sales Performance Management solutions from SAP SuccessFactors

We utilize Sales Performance Management (SPM) to handle incentive payouts and reporting for over 3,500 payees across 10+ unique business groups. We are also heavy users of Workflow, which drives our discretionary payout and approval processes. We have been using SPM Incentive Management and Workflow for over 10 years and have found it to be a very powerful solution to scale best in class solutions across our enterprise. The flexibility of the rule engine specifically is something we rely on heavily and have found to be a very valuable attribute of the solution.

Pros

  • Incentive Calculations
  • Unique, customized Workflows to solve business automation needs
  • Hierarchy Management

Cons

  • Enable users to complete support functions independently (BO Group creation, migrations, etc.)
  • Error reduction
  • Faster processing time
  • Plan communication
We have put the customization and configurability of SPM to the test within our organization and have rarely, if ever, found an incentive scenario it could not handle.
N/A
There is a learning curve, but it's overall fairly intuitive.

Do you think Sales Performance Management solutions from SAP SuccessFactors delivers good value for the price?

Yes

Are you happy with Sales Performance Management solutions from SAP SuccessFactors's feature set?

Yes

Did Sales Performance Management solutions from SAP SuccessFactors live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Sales Performance Management solutions from SAP SuccessFactors go as expected?

Yes

Would you buy Sales Performance Management solutions from SAP SuccessFactors again?

Yes

Sales Performance Management (SPM) Incentive Management is great for traditional sales plans (Seller selling widgets A, B, C). However, this is not our specific use case and we have still found success with the tool, which speaks to it's flexibility and overall capability. Workflow is also a great and underutilized tool that provides endless capabilities for streamlining anything from the most basic of tasks to complex, multi-faceted processes.

Sales Performance Management solutions from SAP SuccessFactors Feature Ratings

Sales ICM
7.8
Sales compensation plan creation
10
Complex sales crediting
8
Sales compensation process automation
8
Incentive auditing/regulation compliance
8
Sales compensation dashboards & forecasting
5
Sales Gamification ()
Not Rated
Analytics and Reporting
7.3
Personalized dashboards
5
Color-coded scorecards
8
Key Performance Indicator setting
8
Pipeline Analytics
8

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