SAP ICM & SPM

It is very easy to build rules on the fly. It isn't perfect because it isn't a malleable back-end data model, but within its constraints, building rules is simple, straight forward, and very potent. We looked at more malleable models, but those would involve much more involvement from Technology. Conceding to a more fixed model has allowed Technology to cede control of rule building and maintenance to the business.

It is quite simple to maintain on a daily basis. Prior to using SAP, our daily processes could take all day to run, with manual intervention along the way. We have built automated pipelines that run very smoothly, and are also resilient and performant, allowing for mush less frequent intervention, and verbose logging.

This is a platform that allows for a better partnership between business and technology users. Administrators and business users can build rules and change rules easily, as well as build reports. The ability of business users to get more involved in this process allows for more informed asks of technology.