Overall Satisfaction with Salesforce Marketing Cloud
AI powered voice and SMS functionality until recently adopted new OB SMS based dialing platform. It addressed the ability to reach clients multi-channel at the time
- AI driven functionality
- SMS functionality
- Multi-touch/ multi-channel communications to clients
- integration - all functionality within a single component
- visibility into use of specific features
- ROI due to current use of SalesForce for CRM
- stronger integration features needed
Do you think Salesforce Marketing Cloud delivers good value for the price?
Are you happy with Salesforce Marketing Cloud's feature set?
Did Salesforce Marketing Cloud live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Salesforce Marketing Cloud go as expected?
I wasn't involved with the implementation phase
Would you buy Salesforce Marketing Cloud again?
Using Salesforce Marketing Cloud
Evaluating Salesforce Marketing Cloud and Competitors
Salesforce Marketing Cloud Implementation
time and effort for a SMB to implement was misleading, although promise of the solution was outstanding
Change management was a major issue with the implementation - following ITIL as a best practice, our sized org was not equipped to handle the change management portion despite it being a priority
Salesforce Marketing Cloud Support
Salesforce always provides exceptional support, we use the CRM instance, Lightning