Salesforce CMS will take care of any client need
Updated October 20, 2020

Salesforce CMS will take care of any client need

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce CMS

We use Salesforce as a customer management tool. Recording incidents, service requests, onboarding, offboarding, and document management.
  • Organization
  • Multiple client support
  • Metric management
  • Layout looks old
  • Repetitive fields
  • Search function in documentation
  • Being agile for many different uses is a plus.
  • It's nice to be able to manage multiple clients and only use one team of developers.
  • User training can be a pain.
While Salesforce has more function, ServiceNow is a lot easier to use from the get go. Salesforce has a lot more capability, especially when it comes to metric management, ticket management, and contact management. Given the choice between the two, I'd really have to know what my client needed most. If they just needed case logging, SNOW is perfect. But, if they really want granular management, Salesforce wins all day.
Salesforce CMS is awesome if you need to support anything from one to a hundred different clients. I have used it for several years supporting several different types of industry. The real nice thing is that it can be molded to fit almost anything. The only issue is maintaining a good solid team of admins.

Salesforce CMS Feature Ratings

WYSIWYG editor
7
Code quality / cleanliness
7
Admin section
7
Page templates
8
Library of website themes
8
Mobile optimization / responsive design
8
Publishing workflow
8
Form generator
8
Content taxonomy
8
SEO support
6
Bulk management
7
Availability / breadth of extensions
9
Community / comment management
9
API
9
Internationalization / multi-language
8
Role-based user permissions
8