Salesforce CMS will take care of any client need
Updated October 20, 2020
Salesforce CMS will take care of any client need
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Salesforce CMS
We use Salesforce as a customer management tool. Recording incidents, service requests, onboarding, offboarding, and document management.
- Organization
- Multiple client support
- Metric management
- Layout looks old
- Repetitive fields
- Search function in documentation
- Being agile for many different uses is a plus.
- It's nice to be able to manage multiple clients and only use one team of developers.
- User training can be a pain.
While Salesforce has more function, ServiceNow is a lot easier to use from the get go. Salesforce has a lot more capability, especially when it comes to metric management, ticket management, and contact management. Given the choice between the two, I'd really have to know what my client needed most. If they just needed case logging, SNOW is perfect. But, if they really want granular management, Salesforce wins all day.