Salesforce CMS for your everyday customer experience
November 12, 2020
Salesforce CMS for your everyday customer experience
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Salesforce CMS
We are using SF CMS as a whole organization. The only problem I am aware of is charging credit cards for customers' orders. We are currently having to use a different platform. That platform pushes orders to SF then SF pushes orders to our shipping database.
Pros
- Organization.
- Easy workflow with specific fields easy for export.
Cons
- Only some fields can be exported.
- Easier transition from customer files to same customer files.
- Too expensive when just starting out. Have to use a smaller platform until business grows.
- Great integration API with multiple platforms.
Salesforce has a little bit of all the platforms we have used. Zendesk does not do as much as SF so you would need to have another platform to complete all tasks.
Do you think Salesforce Agentforce Sales delivers good value for the price?
Yes
Are you happy with Salesforce Agentforce Sales's feature set?
Yes
Did Salesforce Agentforce Sales live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Salesforce Agentforce Sales go as expected?
I wasn't involved with the implementation phase
Would you buy Salesforce Agentforce Sales again?
Yes
Comments
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