The best CRM out there
March 28, 2023

The best CRM out there

Azeem Rehmn | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce Marketing Cloud Personalization

I typically use SalesForce CRM every day for my day-to-day job duties as an account manager. It's my main forecasting tool. It's the best place for communication between business partners and the vendor about lead generation.

Pros

  • Can be used and customized for multiple products
  • Account management and troubleshooting support
  • Collaboration across clouds / applications

Cons

  • Better communication with other databases
  • When working on multiple tabs, the interface can become a little slow
  • The reporting could be more intuitive, and the tool's value requires thoughtful design and configuration
  • We can get all the appropriate data

Do you think Salesforce Agentforce Sales delivers good value for the price?

Yes

Are you happy with Salesforce Agentforce Sales's feature set?

Yes

Did Salesforce Agentforce Sales live up to sales and marketing promises?

Yes

Did implementation of Salesforce Agentforce Sales go as expected?

Yes

Would you buy Salesforce Agentforce Sales again?

Yes

It might be good for a large organization with specific sales points. It's good for upper management to have consistency for all employees, but the users can't customize it, but I guess it's by design to have bankers' ratings and progress consistent across the board. It is so specific to our organization that I can't speak with general customer support - I have to find a banker who is an expert and try to figure out how to fix errors together. Always have to brainstorm with peers to fix errors in dispositioning leads.

Agentforce Sales Feature Ratings

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