Useful system
March 24, 2023

Useful system

Gabriel Berlinguet | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • Force.com
  • Chatter

Overall Satisfaction with Salesforce.com

This system is very usefull to keep track of everything, from open cases to research

Pros

  • Scorecards
  • Clear view of all your cases
  • Easy to use

Cons

  • maybe speed of the system opening up cases
  • I would be fun to have a direct e-mailing system, without linking it to a case
  • Better view, for management, of what is beeing worked on
  • Scorecards are easily adaptable
Easy to use and full of nice options

Do you think Salesforce Agentforce Sales delivers good value for the price?

Not sure

Are you happy with Salesforce Agentforce Sales's feature set?

Yes

Did Salesforce Agentforce Sales live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce Agentforce Sales go as expected?

Yes

Would you buy Salesforce Agentforce Sales again?

Yes

We have multiple segments, within the company and SalesForce is very efficient in sorting incoming e-mails to the right segment.

Agentforce Sales Feature Ratings

9.3
Customer data management / contact management
9
Workflow management
9
Integration with email client (e.g., Outlook or Gmail)
10
Customer Service & Support ()
Not Rated
Marketing Automation ()
Not Rated
9.5
Task management
9
Reporting
10
10.0
Customizable reports
10
9.0
Custom fields
9
Custom objects
9
Scripting environment
9
9.5
Role-based user permissions
9
Single sign-on capability
10
Social CRM ()
Not Rated
Integrations with 3rd-party Software ()
Not Rated
Platform ()
Not Rated

Using Salesforce.com

5000 - All the company is using it.
I really don't know
  • Assign customer request to the right people
  • track what is done by customer service
  • Internal request for parts ID and ETA requests
  • Creating queues
  • Great reporting abilities
  • Sending e-mail out, just like if it was from Outlook.
I really like this system. I would be great if it would also aoffer order/purchasing abilities

Evaluating Salesforce.com and Competitors

  • Integration with Other Systems
Consult the people on the front on how it would affect their day-to-day work

Comments

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