Overall Satisfaction with Salesforce.com
This system is very usefull to keep track of everything, from open cases to research
- Scorecards
- Clear view of all your cases
- Easy to use
- maybe speed of the system opening up cases
- I would be fun to have a direct e-mailing system, without linking it to a case
- Better view, for management, of what is beeing worked on
- Scorecards are easily adaptable
Do you think Salesforce Sales Cloud delivers good value for the price?
Not sure
Are you happy with Salesforce Sales Cloud's feature set?
Yes
Did Salesforce Sales Cloud live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Salesforce Sales Cloud go as expected?
Yes
Would you buy Salesforce Sales Cloud again?
Yes
Salesforce Sales Cloud Feature Ratings
Using Salesforce.com
5000 - All the company is using it.
I really don't know
- Assign customer request to the right people
- track what is done by customer service
- Internal request for parts ID and ETA requests
- Creating queues
- Great reporting abilities
- Sending e-mail out, just like if it was from Outlook.
Evaluating Salesforce.com and Competitors
- Integration with Other Systems
Consult the people on the front on how it would affect their day-to-day work