Personalized 1:1 Experiences
January 09, 2023

Personalized 1:1 Experiences

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce Marketing Cloud Interaction Studio

We use SF Marketing Cloud Interaction to offer personalized recommendations to our users at key moments in their journey.

Pros

  • Training
  • Support
  • Intuitive Dashboard tool

Cons

  • Support Speed
  • Feature Recommendations/ Optimizations
  • Personalized recommendations based on affinities
  • Drive revenue through product triggers
  • Increase conversion
  • Drives revenue/AOV
  • Increase UPT
Not sure; haven't compared to other competitors.

Do you think Salesforce Agentforce Marketing delivers good value for the price?

Yes

Are you happy with Salesforce Agentforce Marketing's feature set?

Yes

Did Salesforce Agentforce Marketing live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce Agentforce Marketing go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce Agentforce Marketing again?

Yes

Treat our customers to a personalize unique experience. Use behavioral insights to not only attract but retain emerging users. Capture real time customer affinities to automatically deliver relevant products. Ability to optimize for conversion through AB testing. Increase lifetime value with connected customer journeys across any touchpoint at any time.

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