Highly-effective customer data management and quality leads generation platform.
August 28, 2024

Highly-effective customer data management and quality leads generation platform.

Wendy Durf | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • SalesCloud

Overall Satisfaction with Salesforce Sales Cloud

Salesforce Sales Cloud has helped us manage leads, contacts, and opportunities with ease and track customer data and interactions. It is a highly customizable product that integrates easily with other platforms, brings all the customers' information to a centralized place, automates marketing campaign processes, and makes it easy to analyze data to unlock insights.

Pros

  • Highly customizable product.
  • Easy to integrate with other platforms.
  • Easy to track customer data and interactions.
  • Centralize customer information in one place.

Cons

  • There is a learning curve and its tricky to the new users.
  • More customizable options.
  • Expensive to small businesses.
  • Make accurate decisions with analytics.
  • Team collaboration improves productivity.
  • Automation helps improves projects operations.
Salesforce Sales Cloud is a highly scalable platform that helps satisfy the growing needs of businesses of all sizes, from the smallest to the largest. Salesforce can scale up or down as required. Through the Cloud, it's easy for users to access it from anywhere and utilize its resources.
Salesforce Sales Cloud is user-friendly and intuitive to use compared to its competitors. It scales up and down to meet the growing needs of the business and allows easy and up-to-date customer contact management with accurate information. It is also easy to track leads and automate marketing campaigns.

Do you think Salesforce Sales Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Sales Cloud's feature set?

Yes

Did Salesforce Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Sales Cloud go as expected?

Yes

Would you buy Salesforce Sales Cloud again?

Yes

Salesforce Sales Cloud is an intuitive and easy-to-use platform. It is easy to customize this platform to meet the ever-changing business needs and requirements. It is easy to integrate with other platforms and offers incredible features that help businesses generate leads, automate their marketing processes, and collaborate effectively.

Salesforce Sales Cloud Feature Ratings

10.0
Customer data management / contact management
10
Workflow management
10
Territory management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
10
Quote & order management
10
Interaction tracking
10
Channel / partner relationship management
10
10.0
Case management
10
Call center management
10
Help desk management
10
10.0
Lead management
10
Email marketing
10
10.0
Task management
10
Billing and invoicing management
10
Reporting
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
10.0
Custom fields
10
Custom objects
10
Scripting environment
10
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
10.0
Social data
10
Social engagement
10
10.0
Marketing automation
10
Compensation management
10
10.0
Mobile access
10

Comments

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