Salesforce Sales Cloud
August 28, 2024

Salesforce Sales Cloud

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Professional

Modules Used

  • Knowledge

Overall Satisfaction with Salesforce Sales Cloud

SalesForce sales cloud basically provides support and service to business customers to resolve their queries and issues. It is very easy to use for service applications. It enables the delivery of smarter and faster service. It also creates cases on behalf of the customer and gives the best services.

Pros

  • Email support.
  • Call sales.
  • Call support.

Cons

  • NA
  • NA
  • NA
  • NA
  • NA
  • NA
Because Salesforce Sales Cloud provides support and service to business customers to resolve their queries and issues, it also creates cases on behalf of the customer and gives the best services. It is very easy to use for service applications. It enables the delivery of smarter and faster service.

Do you think Salesforce Agentforce Sales delivers good value for the price?

Yes

Are you happy with Salesforce Agentforce Sales's feature set?

Yes

Did Salesforce Agentforce Sales live up to sales and marketing promises?

Yes

Did implementation of Salesforce Agentforce Sales go as expected?

Yes

Would you buy Salesforce Agentforce Sales again?

Yes

Salesforce enables faster and smarter delivery. It automatically assigns the task to the best available agent. It also provides a live chat option to better understand. It has a perfect case management system, providing good support around the Salesforce service cloud.

Agentforce Sales Feature Ratings

8.0
Customer data management / contact management
8
Workflow management
8
Territory management
Not Rated
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
Not Rated
Contract management
Not Rated
Quote & order management
Not Rated
Interaction tracking
Not Rated
Channel / partner relationship management
Not Rated
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
Not Rated
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
Not Rated
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

Comments

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