Seamless integration
October 15, 2025

Seamless integration

Khushboo Mehra | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Unlimited

Modules Used

  • SalesCloud

Overall Satisfaction with Salesforce Sales Cloud

360° Customer View
Gain a complete, real-time view of every customer — including their history, interactions, preferences, and activity — all in one place.

2. Smarter Lead & Opportunity Management
Track leads efficiently from prospect to close, prioritize high-value opportunities, and never miss a follow-up with automation and AI-powered insights.

Pros

  • Data driven Activity
  • Seamless integration
  • 360 view

Cons

  • Automate case routing using Omni-Channel or AI-based assignment.
  • Define clear SLAs and escalation rules.
  • Use macros and quick actions to reduce case handling time.
Because your understanding is goodwill

Do you think Salesforce Sales Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Sales Cloud's feature set?

No

Did Salesforce Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Sales Cloud go as expected?

Yes

Would you buy Salesforce Sales Cloud again?

Yes

They were amazing

Salesforce Sales Cloud Feature Ratings

5.0
Customer data management / contact management
8
Workflow management
Not Rated
Territory management
2
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
Not Rated
Contract management
Not Rated
Quote & order management
Not Rated
Interaction tracking
Not Rated
Channel / partner relationship management
Not Rated
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
Not Rated
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
Not Rated
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

Comments

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