Salesforce Sales Cloud Review
November 04, 2025

Salesforce Sales Cloud Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Salesforce Sales Cloud

Salesforce is a customer Salesforce Enterprise record management tool. We use it to manage our contacts and accounts as well as create automations across departments. So this is a cross-functional tool for us. We use it from everywhere between recruiting to HR to business development, project management, and even time track.

Pros

  • Salesforce is the tool of choice because it allows you to customize every single thing about it and any processes that don't currently exist, any fields that don't exist, they have made a way to easily, effectively create and bridge those gaps as well as an API that integrates with everything

Cons

  • I would like to see a pricing more clarity around that. I feel that with the current way that they leverage account executives, pricing can flux from one place to another, even if there's no change in features, the amount of license or license type. And so more transparency contractually would be fantastic.
  • It streamlined so much. I feel like the ROI is pretty high because otherwise if we didn't have this tool, the amount of personnel we'd have to to keep up with the day to day nitty gritty would probably be tripled.

Do you think Salesforce Sales Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Sales Cloud's feature set?

Yes

Did Salesforce Sales Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce Sales Cloud go as expected?

No

Would you buy Salesforce Sales Cloud again?

Yes

Salesforce is a workforce, so if you're only trying to use this to manage a few users or have a couple of company contacts, it is going to be way overpowered for your needs. However, if you're looking for something to integrate with everything, if you need automations, if you need to leverage technology and less personnel, this would be the tool of choice.

Salesforce Sales Cloud Feature Ratings

Not Rated
Customer data management / contact management
Not Rated
Workflow management
Not Rated
Territory management
Not Rated
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
Not Rated
Contract management
Not Rated
Quote & order management
Not Rated
Interaction tracking
Not Rated
Channel / partner relationship management
Not Rated
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
Not Rated
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
Not Rated
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

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