Salesforce Sales Cloud Review
November 04, 2025

Salesforce Sales Cloud Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Salesforce Sales Cloud

We use Salesforce as our primary CRM, and that manages our leads, manages our accounts and contacts. So all of the customers that we do business with, our salespeople create opportunities to be able to manage the sales process. And then we use it for other functions. We use it for delivering our product and managing the service delivery of our own product and the cybersecurity services. And we use it also for other, we use it for marketing as well. So we do pull some marketing information in and use that in terms of reaching out to customers.

Pros

  • It's great for the opportunity function, managing your sales process, keeping track of your accounts and contacts, keeping track of your leads, and then being able to integrate that with other platforms for automation, it's great for that.
  • Reporting is pretty decent too.

Cons

  • Sometimes Salesforce tries to do too many things, but I mean, overall I'm happy with the product and we're going to keep using it.
  • When it comes to our overall bottom line driving revenue, it's had a tremendous impact on the business. And with our company in particular, and having implemented it about five or six years ago, it is really helped to be able to create an integration with our sales process and then ensure that our salespeople are being as efficient and effective as possible. So it is really helped to drive revenue.
Especially since they made the switch to the Lightning UI. So it's got a really nice UI. It's very intuitive to use and easy for implementation.

Do you think Salesforce Sales Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Sales Cloud's feature set?

Yes

Did Salesforce Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Sales Cloud go as expected?

Yes

Would you buy Salesforce Sales Cloud again?

Yes

It's great for managing sales, sales process, I think in terms of any other CRMs that are out there, the flexibility is great and there's a tremendous amount of things that you can do to help maximize your sales team's success.

Salesforce Sales Cloud Feature Ratings

Not Rated
Customer data management / contact management
Not Rated
Workflow management
Not Rated
Territory management
Not Rated
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
Not Rated
Contract management
Not Rated
Quote & order management
Not Rated
Interaction tracking
Not Rated
Channel / partner relationship management
Not Rated
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
Not Rated
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
Not Rated
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

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