Salesforce Sales Cloud Review
November 04, 2025

Salesforce Sales Cloud Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Salesforce Sales Cloud

We are using Knowledge, the service console. We don't have the email two case yet and omnichannel, but we are using the community as well. Experience cloud and that it's very standard way.

Pros

  • The community experience. This is very nice.
  • The way you can customize the client interface and all the case management as well and everything. The Salesforce platform that we can use in Sales Cloud.

Cons

  • I can't see any because I'm in love with Salesforce.
  • Even if people don't like to put data in the system, they know that will help them after. So they play the game because Salesforce is part of our structure, the communication between departments and everything, so it's positive.

Do you think Salesforce Agentforce Sales delivers good value for the price?

Yes

Are you happy with Salesforce Agentforce Sales's feature set?

Yes

Did Salesforce Agentforce Sales live up to sales and marketing promises?

Yes

Did implementation of Salesforce Agentforce Sales go as expected?

Yes

Would you buy Salesforce Agentforce Sales again?

Yes

I can't really tell It's well suited everywhere because when it's not well suited, I do changes, so it's as well again. So it's perfect to deal with case management for sure, and while not working with email to case we did everything we could to improve the way customer could go into the experience cloud.

Agentforce Sales Feature Ratings

Not Rated
Customer data management / contact management
Not Rated
Workflow management
Not Rated
Territory management
Not Rated
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
Not Rated
Contract management
Not Rated
Quote & order management
Not Rated
Interaction tracking
Not Rated
Channel / partner relationship management
Not Rated
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
Not Rated
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
Not Rated
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

Comments

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