Salesforce Sales Cloud Review
November 04, 2025

Salesforce Sales Cloud Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Unlimited

Modules Used

  • SalesCloud

Overall Satisfaction with Salesforce Sales Cloud

We use Sales Cloud for all of our CRM data, including opportunity management, account management, contact management leads. We use it for, basically it runs our entire business, including CPQ, floating, all the things.

Pros

  • Salesforce is very customizable, so you're able to come up with ideas and able to easily implement them through Sales Cloud, including the Salesforce platform.
  • It also is scalable, so if you have a sound solution built within Sales Cloud, you're able to scale it to many users. It can be easily customized.

Cons

  • I can't think of anything that's room for improvement. I think it's improved a lot. I've been using it for over 20 years, so it's easily integrated with other products. It's easily, easily easy for users to pick up and know how to use it, so I can't think of anything specific that would be good for improvement in the future.
  • Yes, I definitely think that there's been a positive ROI and it's been a positive investment.
Because it's pretty intuitive to use as long as you have built it to your business process, you should be able to easily have, your users should be able to easily use the system and fill out the required fields.

Do you think Salesforce Sales Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Sales Cloud's feature set?

Yes

Did Salesforce Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Sales Cloud go as expected?

Yes

Would you buy Salesforce Sales Cloud again?

Yes

I think this product is well suited for people who want to manage their sales pipeline, who want to do opportunity management. I think that it is a good tool to be able to get, as long as the users are using it appropriately and people are monitoring that opportunities are getting closed out, then I think it's really good for looking at statistics and knowing your close ratios, what's still in the pipeline, etcetera. One thing that may not be good for is for channel business. So when you have that two or three tier model, it's not always good for knowing when those deals actually get closed. So there can be some disparate opportunities because if you're not the one directly managing the opportunity, it's hard to know what that end user has done if they've closed the deal or not.

Salesforce Sales Cloud Feature Ratings

Customer data management / contact management
Not Rated
Workflow management
Not Rated
Territory management
Not Rated
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
Not Rated
Contract management
Not Rated
Quote & order management
Not Rated
Interaction tracking
Not Rated
Channel / partner relationship management
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

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