Salesforce Sales Cloud Review
November 04, 2025

Salesforce Sales Cloud Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • SalesCloud

Overall Satisfaction with Salesforce Sales Cloud

We use it to track opportunities of the projects that we are tracking, so basically tracking opportunities on a real time basis, running a process on Salesforce. Tracking, tracking basically the engagement we have with the buyers. That's it.

Pros

  • It sort of maintains the ground truth of all the buyer engagements that we have.
  • It maintains a timeline of various stages of the process. So yeah, I think these are the two key items which are very, very helpful.

Cons

  • Probably there could be cases where you can make bulk updates on certain parameters, like if you are tracking an opportunity which has say 15 buyer conversations, and if you make want to make an update across all of them, all 15 of them, and it's the same update, then probably there could be a bulk update feature there. Right now we don't have that. We need to individually go and make an update.
  • It definitely has had a positive impact. It helps us track all the MA processes that we are running. All dashboards are updated on a real time basis, so we have that track record of what activity has gone into a particular transaction. So yeah, I mean it makes the whole organization very, very transparent and efficient.

Do you think Salesforce Sales Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Sales Cloud's feature set?

Yes

Did Salesforce Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Sales Cloud go as expected?

Yes

Would you buy Salesforce Sales Cloud again?

Yes

Salesforce Sales Cloud Feature Ratings

Not Rated
Customer data management / contact management
Not Rated
Workflow management
Not Rated
Territory management
Not Rated
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
Not Rated
Contract management
Not Rated
Quote & order management
Not Rated
Interaction tracking
Not Rated
Channel / partner relationship management
Not Rated
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
Not Rated
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
Not Rated
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

Using Salesforce Sales Cloud

Because the interface is quite simple, it's very easy to use. The product is not very clunky. It sort of does what we want and sort of delivers the KPIs that we are tracking. So yeah, I mean broadly it's a good product that they put together.
ProsCons
None
None

Comments

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