Salesforce Sales Cloud Review
November 05, 2025

Salesforce Sales Cloud Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • SalesCloud

Overall Satisfaction with Salesforce Sales Cloud

It solves a lot of problems because it gives us visibility into our customers, potential customers, revenue data, purchasing data, product-level data, and how we’re tracking toward our goals. There’s also a lot of reporting and marketing — all sorts of great insights.

Pros

  • It gives us the data, it rolls up the data so that we can gain insights and then actively determine actions.

Cons

  • I’d say the only thing that can be a bit tricky — and I know Tableau helps address this — is that sometimes we’re limited in how deep we can go with the data in terms of reporting. It would be great to have a bit more robustness within the app itself. However, we’ve figured out our workarounds, and overall, I think it’s a fantastic product — which is why I’ve been working with it for 23 years.
  • I've been implementing it for a whole bunch of years, and I have seen it transform organizations over and over and over and over again. You can screw it up too, but with the right focus and the right attention to objectives, I've seen it transform many times over.
Over the years, I’ve helped many people move from different sales solutions — like Dynamics, HubSpot, and Act, which was one of the first ones. I’ve supported a lot of organizations in moving from those platforms to Salesforce.

Do you think Salesforce Sales Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Sales Cloud's feature set?

Yes

Did Salesforce Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Sales Cloud go as expected?

No

Would you buy Salesforce Sales Cloud again?

Yes

I think it's well suited for organizations that have a lot of really cross cloud kind of very large enterprises. Honestly, I think it probably works for small and medium sized businesses as well. I just am more in the enterprise space right now, but I started in the small and medium sized space, so I can't really think of a lot of organizations where it wouldn't work well.

Salesforce Sales Cloud Feature Ratings

Not Rated
Customer data management / contact management
Not Rated
Workflow management
Not Rated
Territory management
Not Rated
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
Not Rated
Contract management
Not Rated
Quote & order management
Not Rated
Interaction tracking
Not Rated
Channel / partner relationship management
Not Rated
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
Not Rated
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
Not Rated
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

Using Salesforce Sales Cloud

Because I think it could be easier. We have different standards today since we’re used to interacting with consumer apps like Starbucks, where all you do is scan your card. Then, when you use Sales Cloud, there are still a lot of manual inputs. So my mission with AI is really about figuring out how to make that easier.
ProsCons
None
None

Comments

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