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With SAP Ariba, learn what you are getting into before getting into it.
January 03, 2022

With SAP Ariba, learn what you are getting into before getting into it.

William Wagner | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Ariba Procurement

SAP Ariba was implemented as part of a regional-to-global procurement policy and management strategy. The organization bought the entire suite of modules initially focused on source-to-contract and in the process of focusing on the procure-to-pay as the organization also is involved in a multi-billion dollar merger and decisions on final ERP systems and other integrated technology services.
  • SAP Ariba does a great job marketing and selling their solutions.
  • SAP Ariba produces [a lot of] presentations and documentation about their products.
  • SAP Ariba Support does a great job of passing you around to others when you need help.
  • SAP Ariba Support is very efficient and closes tickets quickly.
  • SAP Ariba needs to focus on solving problems as opposed to closing support tickets.
  • SAP Ariba Support needs to provide a more customer-focused approach to understanding what the underlying issue as compared to what is reported.
  • SAP Ariba documentation needs to provide real-world details on how solutions can be accomplished as opposed to only providing step-by-step procedures describing the experience in the software.
  • SAP Ariba should provide some oversight to implementation partners, especially when a ton of money is spent to produce a so-called "working" system when it is only stood up and needs an immense amount of configuration changes to support the requirements.
  • Flexibility to support global standardization with regional nuances.
  • Solution-oriented assistance when continuing to deploy with regional configuration requirements.
  • Too early to tell.

Do you think SAP Ariba delivers good value for the price?

Not sure

Are you happy with SAP Ariba's feature set?

No

Did SAP Ariba live up to sales and marketing promises?

No

Did implementation of SAP Ariba go as expected?

No

Would you buy SAP Ariba again?

No

SAP Ariba's cloud-based system has a great deal of flexibility based upon documentation. However, there are system limitations based upon a complex framework that probably suits a large majority of customers. However, when a solution requires unique flexibility, our implementation partner did not know how to configure SAP Ariba to get it done. And since the implementation partner left, we had to learn those limitations ourselves as we continue to work through what our business requirements are.